Abstract
In Chap. 1, we introduced efficiency as the use of the fewest inputs (resources) to produce the most outputs (services). This idea is fundamental to much of modern benchmarking literature because it allows us to evaluate performance without clearly defined preferences. That is, we avoid the difficult task of estimating preference functions and deciding on exact priorities. We will expand on this below.
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© 2011 Springer New York
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Bogetoft, P., Otto, L. (2011). Efficiency Measures. In: Benchmarking with DEA, SFA, and R. International Series in Operations Research & Management Science, vol 157. Springer, New York, NY. https://doi.org/10.1007/978-1-4419-7961-2_2
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DOI: https://doi.org/10.1007/978-1-4419-7961-2_2
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