Abstract
The argument for information-gathering and consultation has been a simple one. People aren’t being heard. Councils are unresponsive because they are out of touch. Welfare agencies are insulated from their clients. Boundaries have become barriers. ‘Listening to the voice of the consumer’ could overcome this. But is the key problem stopping us from having a say really one of communication? Is it just because they don’t know what we want that the people running our services and neighbourhoods get things wrong? It seems doubtful.
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© 1993 British Association of Social Workers
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Beresford, P., Croft, S. (1993). From More Responsive Services to a Direct Say in Decision-Making. In: Citizen Involvement. Practical Social Work. Palgrave, London. https://doi.org/10.1007/978-1-349-22544-6_3
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DOI: https://doi.org/10.1007/978-1-349-22544-6_3
Publisher Name: Palgrave, London
Print ISBN: 978-0-333-48301-5
Online ISBN: 978-1-349-22544-6
eBook Packages: Palgrave Social & Cultural Studies CollectionSocial Sciences (R0)