Industrial Service business is a fast-growing business area in engineering and manufacturing industry. Many companies have tried to develop Industrial Services to create new business with customers but many of them have failed. In many cases, customers have not valued the proposed service models because of the lack of added value to current cooperation between supplier and customer. This article presents the findings of a BestServ Forum which is a collaborative consortium of 35 Finnish Enterprises on Manufacturing Industry. The objective of this consortium is to benchmark best practises, recognise the current status, development needs and future challenges of Industrial Service business in Finnish manufacturing industry. One of the most challenging objectives of the Forum has been to give guidance from industry to future research and development directions. This article introduces the directions of industrial research challenges which are now under accomplishment in national technology development programme SERVE coordinated and partially funded by Technology development centre, TEKES.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
Keywords
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
References
Clarke, T., Clegg, S., Changing Paradigms-The Transformation of Management Knowledge for the 21st Century, Harper Collins Publishers, London, 1998.
Grönroos, C., Service management and marketing. West Sussex: John Wiley& Sons, 2000.
Kalliokoski, P, Salminen, V, Andersson, G, Hemilä, J., BestServ. Feasibility Study, Final Report. Teknologiateollisuus, Kerava: Savion Kirjapaino Oy, 2003.
Pallot, M., Salminen, V., Pillai, B., Kulvant, P., Business Semantics: The Magic Instrument Enabling Plug & Play Collaboration?, ICE 2004, International Conference on Concurrent Engineering, ICE, Sevilla, June14-16, 2004.
Prahalad,C.K., Ramaswamy, V., The future of competition. Co-creating unique value with customers. Boston: Harvard Business School Press, 2004.
Tushman, M., Anderson, P., Managing strategic innovation and change. New York: Oxford University Press, 1997.
Author information
Authors and Affiliations
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2008 Springer Science+Business Media, LLC
About this chapter
Cite this chapter
Salminen, V., Kalliokoski, P. (2008). Challenges of industrial Service Business Development. In: Hefley, B., Murphy, W. (eds) Service Science, Management and Engineering Education for the 21st Century. Service Science: Research and Innovations in the Service Economy. Springer, Boston, MA. https://doi.org/10.1007/978-0-387-76578-5_7
Download citation
DOI: https://doi.org/10.1007/978-0-387-76578-5_7
Publisher Name: Springer, Boston, MA
Print ISBN: 978-0-387-76577-8
Online ISBN: 978-0-387-76578-5
eBook Packages: Business and EconomicsBusiness and Management (R0)