Abstract
This paper analyses data from two large-scale community surveys to explore the relationship between community trust relations, as an expression of social capital, and perceptions of the quality of locally available government services. The analysis leads to a model of trust propagation within communities. The factors which connect different forms of trust suggest information and communication technologies for the public sector have an important role to play in mediating trust relations in the community. We indicate some implications for designers, managers and developers of these technologies.
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Grimsley, M., Meehan, A., Green, G., Stafford, B. (2003). Social Capital, Community Trust, and E-government Services. In: Nixon, P., Terzis, S. (eds) Trust Management. iTrust 2003. Lecture Notes in Computer Science, vol 2692. Springer, Berlin, Heidelberg. https://doi.org/10.1007/3-540-44875-6_12
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DOI: https://doi.org/10.1007/3-540-44875-6_12
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