Summary
Evaluating information systems used in teams requires researchers to understand not only the technical aspects of the system but also the work and interactions of team members who use the system. Researchers using methods such as grounded theory combined with qualitative data collection techniques of observations, interviews, and artifact collection have gained tremendous insight into technology use in teams. Yet, there is still much work to be done. To ensure that information systems effectively support collaboration in teams, we must rigorously evaluate these systems using methods appropriate to studying teams in the healthcare setting.
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Keywords
- Team Member
- Multiple Perspective
- Surgical Intensive Care Unit
- Electronic Patient Record
- Computer Support Cooperative Work
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Additional Readings
Jon R. Katzenbach and Douglas K. Smith, The Wisdom of Teams: Creating the High-Performance Organization (HarperCollins Publishers, 1993).
Ed. R. Hackman, Groups that Work (and Those That Don’t): Creating Conditions for Effective Teamwork (Jossey-Bass Publications, 1990).
Julian E. Orr, Talking About Machines: An Ethnography of a Modern Job (Cornell University Press, 1996).
Richard Harper, Inside the IMF: An Ethnography of Documents, Technology, and Organisational Action (Academic Press, 1998).
Barney G. Glaser. and A.L. Strauss, The Discovery of Grounded Theory: Strategies for Qualitative Research (Aldine, 1967).
A. Strauss and J. Corbin, Basics of Qualitative Research: Grounded Theory Procedures and Techniques (Sage Publications, 1990).
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Reddy, M., Bradner, E. (2005). Multiple Perspectives: Evaluating Healthcare Information Systems in Collaborative Environments. In: Anderson, J.G., Aydin, C.E. (eds) Evaluating the Organizational Impact of Healthcare Information Systems. Health Informatics. Springer, New York, NY. https://doi.org/10.1007/0-387-30329-4_3
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DOI: https://doi.org/10.1007/0-387-30329-4_3
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