Abstract
The performance of 43 library work groups was assessed by means of supervisor's ratings. Characteristics of the groups' tasks, membership, leadership, structure, and process were measured by averaging their members' responses to factors of theWork Group Survey. Subsets of groups were formed by classifying the 43-group population into “professional” vs. “nonprofessional” samples. Correlates of group performance were determined for each. In the professional groups, the unique correlates of performance were (1) expertise, (2) mature interpersonal processes, and (3) task goal clarity. In contrast, the correlates of performance in the nonprofessional groups were (1) performance-contingent rewards, (2) member retention, (3) supervisory behavior, and (4) workflow efficiency. The implications of these findings for both organization theorists and change agents are discussed.
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Bare, A.C. Contrasting models of library work group performance. Res High Educ 15, 241–254 (1981). https://doi.org/10.1007/BF00976419
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DOI: https://doi.org/10.1007/BF00976419