Abstract
This paper offers a guide for administrators of mental health facilities who seek to obtain consumer evaluation data. A number of specific choices in these studies are considered. These include the selection of: the purpose intended for the research, the inclusion of personnel, client groups, and governing boards in the generation of the research, the client sample, the instrument for assessing satisfaction, the method of data collection, the method of presentation of the survey to the consumers, and the timing of the assessment. Issues surrounding consent are also addressed, and a number of additional pragmatic suggestions are offered.
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Lebow, J. Assessing consumer satisfaction in mental health treatment settings: A guide for the administrator. Administration in Mental Health 12, 3–14 (1984). https://doi.org/10.1007/BF00818533
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DOI: https://doi.org/10.1007/BF00818533