Abstract
Due to the increasing demand on electronic payments, fraud methods are also increasing which has resulted in the loss of millions of dollars worldwide each year in the banking sector. Several studies have been conducted to counter against fraud in the banking domain and to come up with ways to secure online payments. None of these studies, however, have resulted in a comprehensive awareness program which targets customer banking. The purpose of this research is to propose an awareness program, Information Security Awareness Program, dubbed ISAP. We believe that such a program is needed for the following reasons: a) in order to enhance the level of trust in online banking, b) to protect each customer’s personal information and c) to comply with the online bank requirements. We have identified several online frauds, and then we recommended some best practices for online protection in the following areas: online shopping, online protection, password protection, operating system protection, identity theft protection, and debit/credit card protection.
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Khulood Al Zaabi graduated from the University of Sharjah, and has a B.SC in Computer Engineering. Khulood is studying a master degree of Cyber Security at Zayed University, United Arab Emirates. She is working as an IT Security Architect at National Bank of Abu Dhabi. Interested in Cyber Security, Forensics, and Cyber Crime Investigation, Intrusion detection, implementing security awareness’s, and conducting a research related Cyber Security and awareness’s. Khulood published ISAP: Addressing Common Security Concerns for Customers in Online Banking at ICT: Big Data, Cloud and Security (ICT-BDCS 2015) conference – Singapore on July 27-28.
Dr. Abdallah Tubaishat is an Associate Professor at the College of Technological Innovation at Zayed University, United Arab Emirates. He received his PhD in Software Engineering from Illinois Institute of Technology, IL, USA. Dr. Tubaishat has twenty years of experience in teaching and research. His research spans two main areas, one is technical: software engineering, and the other is non-technical: e-learning and educational technology. He has published a book with others entitled "Computer Skills", and has around twenty three journal and conference publications. Dr. Tubaishat served on the program and organizing committees of several international conferences and workshops.
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Zaabi, K., Tubaishat, A. Security Awarness Program for Customers Using Online Banking. GSTF J Comput 4, 19 (2015). https://doi.org/10.7603/s40601-014-0019-3
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DOI: https://doi.org/10.7603/s40601-014-0019-3