Abstract
Vineet Nayar (2010) was convinced that HCL Technologies, an information technology (IT) services provider based in Delhi, had to change if it was to meet the demands of customers for long-term partners, not just to hire discrete IT services. HCL did change. From 2005 to 2009, and despite the financial crisis of 2008, it nearly tripled its annual revenue, doubled its market capitalization, and was acclaimed as a best employer in India. Perhaps most significantly, it had developed an Employees First, Customers Second (EFCS) culture.
I am of the opinion that my life belongs to the whole community, and as long as I live, it is my privilege to do for it whatever I can.
George Bernard Shaw
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© 2015 Dean Tjosvold and Mary Tjosvold
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Tjosvold, D., Tjosvold, M. (2015). Teambuilding is Necessary. In: Building the Team Organization. Palgrave Macmillan, London. https://doi.org/10.1057/9781137479938_1
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DOI: https://doi.org/10.1057/9781137479938_1
Publisher Name: Palgrave Macmillan, London
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