Abstract
There are no ironclad rules or procedures for guaranteeing the complete and perfect management, resolution, and/or treatment of messes. If there were, we would not be dealing with messes. In this chapter, we present a list of “systems heuristics” which are tools and “rules for experimentation” that enable the discovery of problems and more importantly the questioning of our deep-seated assumptions about ourselves and the nature of messes with which we deal. We proceed in two steps. First, we list the heuristics as briefly as we can. Second, we illustrate them based on one of the most important messes of our time, to which business schools have contributed significantly: the Great Financial Mess/Crisis.
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Notes
See Ansell, Christopher, Pragmatist Democracy: Evolutionary Learning as Public Philosophy, Oxford, 2011.
Ackoff, Russell L., Magidson, Jason, and Addison, Herbert J., Idealized Design: How to Dissolve Tomorrow’s Crisis‖ Today, Pearson Prentice Hall, Kindle Edition, 2006.
Grubbs, Frank E., “Procedures for Detecting Outlying Observations in Samples,” Technometrics, Vol. 11, 1969, pp. 1–21.
Lessig, Lawrence, Republic, Lost: How Money Corrupts Congress—and a Plan to Stop It, Twelve, New York, 2011.
See Minsky, Hyman, “The Financial Instability Hypothesis,” Working Paper # 74, The Jerome Levy Economics Institute of Bard College, May 1992, 7–8.
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© 2014 Ian I. Mitroff, Can M. Alpaslan, and Ellen S. O’Connor
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Mitroff, I.I., Alpaslan, C.M., O’Connor, E.S. (2014). Heuristics for Managing Messes. In: Everybody’s Business: Reclaiming True Management Skills in Business Higher Education. Palgrave Macmillan, New York. https://doi.org/10.1057/9781137412058_6
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DOI: https://doi.org/10.1057/9781137412058_6
Publisher Name: Palgrave Macmillan, New York
Print ISBN: 978-1-349-48941-1
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