Abstract
Over the last years, the results of international tourism industry have exceeded expectations and the number of tourists has increased continuously. Taking into account that about 95% of tourists use digital tools when searching for the best experience before, during and after travelling, and that the average customer accesses a combination of 19 sites and apps during his trip, we quickly realize that this is a golden opportunity for tourism-based companies. This paper aims to present a longitudinal study of touristic applications’ evaluation. One methodology was applied to evaluate the mobile application. As a result, it was found that all applications were updated, their size increased and the number of installations also increased and, in general, the ranking of the applications was maintained.
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This work is financed by portuguese national funds through FCT - Fundação para a Ciência e Tecnologia, under the project UIDB/05422/2020.
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Teixeira, S., Angélico, M.J., Abreu, A.J., Camarinha, A.P. (2021). A Longitudinal Study About Mobile Applications in the Tourism Sector. In: de Carvalho, J.V., Rocha, Á., Liberato, P., Peña, A. (eds) Advances in Tourism, Technology and Systems. ICOTTS 2020. Smart Innovation, Systems and Technologies, vol 208. Springer, Singapore. https://doi.org/10.1007/978-981-33-4256-9_50
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DOI: https://doi.org/10.1007/978-981-33-4256-9_50
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