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Senior Tourism: Concerns and Satisfaction with the Trip

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Advances in Tourism, Technology and Systems (ICOTTS 2020)

Abstract

Active aging associated with a new paradigm of life promotes senior tourism as a booming sector. In the Azores, tourism has increased in recent years (one of the best destinations in the Atlantic), bringing new multidisciplinary challenges. Based on a sample of tourists who visited the Azores (n = 1000, ages 55–94; 54.2% female), this paper proposes to analyze their concerns with the trip. A senior tourism questionnaire was used. The application of nonparametric tests shows that: the concern with the location of the accommodation, medical care and health care, the existence of a tourist guide and the trip cost differs according to sex; the concerns with flight schedules, location of accommodation, medical care, existence of a tourist guide and mobility conditions vary according to age; the concerns with security in the destination, climate, comfortable lodging, gastronomy, existence of a tourist guide, trip price and the residents’ hospitality vary according to satisfaction wit trip.

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Notes

  1. 1.

    https://otacores.com/inquerito/evolucao-desde-2010/.

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Funding

This study was funded under the research project “Senior Tourism and Wellness in the Azores: Creating a Cultural Product (TuSénior 55+), by the PO Program Azores 2020 and the Regional Government of the Azores (reference ACORES -01-0145 - FEDER-00002 Senior 55+).

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Correspondence to Teresa Medeiros .

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Medeiros, T., Silva, O., Furtado, S., Santos, C. (2021). Senior Tourism: Concerns and Satisfaction with the Trip. In: de Carvalho, J.V., Rocha, Á., Liberato, P., Peña, A. (eds) Advances in Tourism, Technology and Systems. ICOTTS 2020. Smart Innovation, Systems and Technologies, vol 208. Springer, Singapore. https://doi.org/10.1007/978-981-33-4256-9_29

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