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Robotic Process Automation in Healthcare

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Confluence of Artificial Intelligence and Robotic Process Automation

Part of the book series: Smart Innovation, Systems and Technologies ((SIST,volume 335))

Abstract

Robotic process automation (RPA) is a contemporary breakthrough that automates repetitive, routine, and rule-based human activities to benefit businesses that choose to adopt such software. RPA is a commercially available technology, although there is little scientific research on the issue. As a result, the goal of this chapter is to examine how the academic community defines RPA and how much of its status, trends, and applications have been studied in the literature. The differences between RPA and business process management are also covered. The chapter offers the results of a systematic literature review (SLR) on RPA, including an overview of the terms and uses of RPA in real-world settings as well as the advantages of using RPA in different sectors of the economy.

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Abbreviations

RPA:

Robotic process automation

CRM:

Customer Relationship Management

IT:

Information Technology

ITPA:

Information Technology Professionals Association

UI/UX:

User Interface/User Extensions

BPO:

Business Process Outsourcing

BPM:

Business process management

BPMS:

Business Process Management Systems

EHR:

Electronic Health Record

EMPI:

Enterprise-Wide Master Patient Index

ERP:

Enterprise Resource Planning

ECM:

Enterprise content management

SLRP:

Systematic Literature Research Protocol

HR:

Human Resource

CEO:

Chief Executive Officer

KPMG:

Klynveld Peat Marwick Goerdeler

HFS:

Hierarchical File System

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Author information

Authors and Affiliations

  1. Department of Artificial Intelligence and Data Science, K L Educational Foundation, Vaddeswaram, Andhra Pradesh, India

    Jagjit Singh Dhatterwal

  2. School of Computing Science and Engineering, Galgotias University, Greater Noida, India

    Kuldeep Singh Kaswan & Naresh Kumar

  3. G. L. Bajaj Institute of Technology and Management, Greater Noida, UP, India

    Naresh Kumar

Authors
  1. Jagjit Singh Dhatterwal
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  2. Kuldeep Singh Kaswan
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  3. Naresh Kumar
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Corresponding author

Correspondence to Kuldeep Singh Kaswan .

Editor information

Editors and Affiliations

  1. Algebra University College, Zagreb, Croatia

    Siddhartha Bhattacharyya

  2. Department of Computer Science and Engineering (AI & ML), Bengal Institute of Technology, Kolkata, India

    Jyoti Sekhar Banerjee

  3. Department of Computer Science and Engineering, Maulana Abul Kalam Azad University of Technology, Kolkata, West Bengal, India

    Debashis De

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Dhatterwal, J.S., Kaswan, K.S., Kumar, N. (2023). Robotic Process Automation in Healthcare. In: Bhattacharyya, S., Banerjee, J.S., De, D. (eds) Confluence of Artificial Intelligence and Robotic Process Automation. Smart Innovation, Systems and Technologies, vol 335. Springer, Singapore. https://doi.org/10.1007/978-981-19-8296-5_7

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