Abstract
This article provides an overall view of Robotic Process Automation (RPA) evolution and its use cases in the IT Industrial sector. In recent times RPA has evolved and democratized all sectors of the economy for better and efficient production and usage of products, processes, and services. The chapter shows the reasons for the flourishment of the technology. The evolution of industrial sectors from steam engines to unattended automatic robots taking business intelligence decisions are driven by one major quotient i.e. automation. The chapter comprises the entire journey that RPA has taken to be now one of the affordable and efficient solutions out of all. The ultimate aim of every corporation is to generate revenue and to achieve it through the different processes that happen around it. Each of the processes involves different user personas and applications and thus humans act as the binding chains and deliver the end product or service to the consumer. As humans cannot handle complex computations and tedious monotonous tasks, automation minimizes these tasks and makes their work easier. This article also covers the sectors where automation is being a critical savior for industries. It also talks about the pros and cons of automation over a period and how it could be a disruptive technology in the upcoming years.
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Devaki, K., Murali Bhaskaran, V., Anjana, S. (2023). The Existing IT Functions and Robotic Process Automation. In: Bhattacharyya, S., Banerjee, J.S., De, D. (eds) Confluence of Artificial Intelligence and Robotic Process Automation. Smart Innovation, Systems and Technologies, vol 335. Springer, Singapore. https://doi.org/10.1007/978-981-19-8296-5_13
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DOI: https://doi.org/10.1007/978-981-19-8296-5_13
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