Zusammenfassung
Im Beitrag wird nach der grundlegenden Beleuchtung der Vorteile und Herausforderungen von virtuellen Teams das prozessorientierte Reifegradmodell für virtuelle Teams – das Virtual Team Maturity Model (VTMM®) – vorgestellt und es wird das Erfassen von virtuellen Teamleistungen mit dem VTMM® erörtert. In einer Fallstudie wird die Anwendung des Reifegradmodells in einem Team, das von verschiedenen Standorten aus zusammenarbeitet, Schritt für Schritt erläutert, und es werden Möglichkeiten zur Leistungssteigerung aufgezeigt.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
Literatur
Andersen, E. (2013). Why purely virtual teams don’t work. http://www.forbes.com/sites/erikaandersen/2013/04/01/why-purely-virtual-teams-dont-work/. Zugegriffen: 22. Mai 2014.
Andres, H. P. (2002). A comparison of face-to-face and virtual software development teams. Team Performance Management, 8, 39–48.
Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32(3), 261–267.
Breuer, C., Hüffmeier, J., & Hertel, G. (2016). Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderators. Journal of Applied Psychology, Advance online publication. http://dx.doi.org/10.1037/apl0000113.
Bryant, S. M., Albring, S. M., & Murthy, U. (2009). The effects of reward structure, media richness and gender on virtual teams. International Journal of Accounting Information Systems, 10(4), 190–213.
Cepeda, S. L. (2005). CMMI® – Staged or continuous? https://www.sei.cmu.edu/library/assets/cepeda-cmmi.pdf. Zugegriffen: 22. Juni 2015.
Cheshin, A., Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116, 2–16.
Chrissis, M. B., Konrad, M., & Shrum, S. (2003). CMMI – Guidelines for process integration and product improvement. Boston: Addison-Wesley Longman.
Chudoba, K. M., Wynn, E., Lu, M., & Watson-Mannheim, M. B. (2005). How virtual are we? Measuring virtuality and understanding its impact in a global organization. Information Systems Journal, 15(4), 279–306.
Cogliser, C. C., Gardner, W. L., Gavin, M. B., & Broberg, J. C. (2012). Big five personality factors and leader emergence in virtual teams: Relationships with team trustworthiness, member performance contributions, and team performance. Group and Organization Management, 37, 752–784.
Cohn, R. C. (1997). Von der Psychoanalyse zur themenzentrierten Interaktion von der Behandlung einzelner zu einer Pädagogik für alle. Stuttgart: Klett-Cotta.
Corbitt, G., Gardiner, L. R., & Wright, L. K. (2004). A comparison of team developmental stages, trust and performance for virtual versus face-to-face teams. In IEEE (Hrsg.), System sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on (S. 1–8). IEEE Conference Publications. doi: 10.1109/HICSS.2004.1265157.
Curlee, W. (2008). Modern virtual project management: The effects of a centralized and decentralized project management office. Project Management Journal, 39, 83–96.
Daim, T. U., Ha, A., Reutiman, S., Hughes, B., Pathak, U., Bynum, W., et al. (2012). Exploring the communication breakdown in global virtual teams. International Journal of Project Management, 30(2), 199–212.
De Pillis, E., & Furumo, K. (2007). Counting the cost of virtual teams. Studying the performance, satisfaction, and group dynamics of virtual and face-to-face teams. Communications of the ACM, 50(12), 93–95.
Dorr, M. (2011). Developing real skills for virtual teams. UNC Executive Development, North Carolina.
Duarte, D. L., & Tennant Snyder, N. T. (2006). Mastering virtual teams – Strategies, tools and techniques that succeed. San Fransisco: Jossey-Bass.
European Foundation for Quality Management (Hrsg.). (2013). The EFQM excellence model 2013 (Kindle Aufl.). Brussels: EFQM.
Fitzpatrick, M. E. (2014). Cultural discourse practices 2.0. CDR: Chico Digital Repository. California State University. http://hdl.handle.net/10211.3/123010. Zugegriffen: 6. Febr. 2016.
Friedrich, R., & Keil, A. (2016). Coaching von virtuellen Teamleitern und Teams mit VTMM – Virtual team maturity model. In A. Fichtner (Hrsg.), Coaching – Ausbildung und Weiterbildung (S. 99–112). Berlin: Infoline 14. epubli GmbH.
Friedrich, R., Bleimann, U., Martens, T., Stengel, I., & Walsh, P. (2010). Vorhersage der Teamleistung von virtuellen Software-Entwicklungs-Team in Bezug auf die zu erwartende Projektkomplexität. Querschnitt, Beiträge aus Forschung und Entwicklung, 24, 98–101.
Friedrich, R., Bleimann, U., Stengel, I., & Walsh, P. (2011). VTMM ® – Virtual Team Maturity Model. Proceedings of the 7th European Conference on Management, Leadership and Governance. Sophia-Antipolis, France: SKEMA Business School, 6–7 October. Reading: Academic.
Friedrich, R., Stengel, I., Bleimann, U., & Walsh, P. (2015). Enhancing virtual team performance via VTMM® – A real world case study. Bavarian Journal of Applied Sciences, 1(12), 62–80.
Gibson, C. B., Huang, L., Kirkman, B. L., & Shapiro, D. L. (2014). Where global and virtual meet: The value of examining the intersection of these elements in twenty-first-century teams. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 217–244.
Guzmán, J. G., et al. (2012). Success factors for the management of global virtual teams for software development. In R. Colomo-Palacios (Hrsg.), Enhancing the modern organization through information technology professionals: Research, studies, and techniques (S. 239–249). Hershey: IGI Global.
Hertel, G., Geister, S., & Konradt, U. (2005). Managing virtual teams: A review of current empirical research. Human Resource Management Review, 15(1), 69–95.
Hildebrandt, M. (2013). Closeness at a distance: Leading virtual groups to high performance. Faringdon: Libri.
Hornecker, E. (2001). Process and structure – Dialectcs instead of dichotomies. http://www.ehornecker.de/Papers/TZI.pdf. Zugegriffen: 28. Mai 2014.
Hosseini, M. R., Zuo, J., Chileshe, N., & Baroudi, B. (2013). A conceptual meta-framework for managing multicultural global virtual teams. International Journal of Networking and Virtual Organisations, 12(4), 310–330.
Ivanov, A., & Cyr, D. (2014). Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design. Telematics and Informatics, 31(4), 543–558.
Jehle, L. (2015). Globale virtuelle Projektteams und kulturelle Zusammenarbeit. PMI Muc Live, 2, 15–19.
Kanawattanachai, P., & Yoo, Y. (2007). The impact of knowledge coordination on virtual team performance over time. MIS Quarterly, 31(4), 783–808.
Kostner, J. (2002). König Artus und die virtuelle Tafelrunde: Wie Sie Teams aus der Ferne zu Höchstleistungen führen. Wien: Signum.
Lau, R., (2004). Delivering projects with virtual teams. Engineering Management Conference. In IEEE (Hrsg.) Engineering Management Conference, 2004. Proceedings. 2004 IEEE International (Bd. 2, S. 737–741). IEEE Conference Publications.
Leonard, B. (2011). Managing virtual teams. HR Magazine, 56(6), 38–42.
Lewis, H. (2012). Body language: A guide for professionals. New Delhi: Sage.
Lockwood, N. (2010). Successfully transitioning to a virtual organization: Challenges, impact and technology (1. Aufl.). Alexandria: SHRM Research Quarterly.
Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team processes. Academy of Management Review, 26, 356–376.
Moen, R. D., & Norman, C. L. (2010). Circling back. Quality Progress, 43(11), 22–28.
Moran, A. (2015). Agile project management. In A. Moran (Hrsg.), Managing agile: Strategy, implementation, organisation and people (S. 71–101). Cham: Springer.
Morley, S., Cormican, K., & Folan, P. (2015). An analysis of virtual team characteristics: A model for virtual project managers. Journal of Technology Management & Innovation, 10(1), 188–203.
Müthel, M., & Högl, M. (2008). Tackling the leadership challenge in dispersed project teams. Projekt Management Journal, 5, 32–39.
Nemiro, J., Beyerlein, M., Bradley, L., & Beyerlein, S. (2008). The handbook of high-performance virtual teams – A toolkit for collaboration across boundaries. San Fransisco: Jossy-Bass.
Pangil, F., & Chan, J. M. (2014). The mediating effect of knowledge sharing on the relationship between trust and virtual team effectiveness. Journal of Knowledge Management, 18(1), 92–106.
Philip, T., Wende, E., & Schwabe, G. (2013). Exploring early warning signs of failure in offshore-outsourced software development projects at the team level. EICS 2013.
Piccoli, G., & Ives, B. (2003). Unintended effects of behavior control in virtual teams. MIS Quarterly, 27(3), 365–395.
Project Management Institute (Hrsg.). (2013). A guide to the project management body of knowledge (PMBOK ® Guide) (5. Aufl.). Pennsylvania: Project Management Institute.
Rusman, E., Van Bruggen, J., & Koper, R. (2007). Theoretical framework for the design and development of a personal identity profile fostering interpersonal trust in virtual project teams. http://lnx-hrl-075v.web.pwo.ou.nl/handle/1820/943. Zugegriffen: 28. Marz 2014.
Saafein, O., & Shaykhian, G. A. (2014). Factors affecting virtual team performance in telecommunication support environment. Telematics and Informatics, 31(3), 459–462.
Thomas, G. (2014). Die virtuelle Katastrophe. So führen Sie Teams über Distanz zur Spitzenleistung. Paderborn: Assist Publishing.
Tuckman, B. W., & Jensen, M. A. C. (1977). Stages of small-group development revisited. Group and Organization Management, 2, 419–427.
Wong, S., & Burton, R. (2000). Virtual teams: What are their characteristics, and impact on team performance? Computational & Mathematical Organization Theorie, 6(4), 339–360.
Zofi, Y. S. (2011). A manager’s guide to virtual teams. New York: American Management Association.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2018 Springer Fachmedien Wiesbaden GmbH
About this chapter
Cite this chapter
Friedrich, R., Keil, A. (2018). Virtuelle Teamleistung steigern durch das Virtual Team Maturity Model (VTMM®): Theorie und Fallstudie. In: von Au, C. (eds) Führen in der vernetzten virtuellen und realen Welt. Leadership und Angewandte Psychologie. Springer, Wiesbaden. https://doi.org/10.1007/978-3-658-18688-3_7
Download citation
DOI: https://doi.org/10.1007/978-3-658-18688-3_7
Published:
Publisher Name: Springer, Wiesbaden
Print ISBN: 978-3-658-18687-6
Online ISBN: 978-3-658-18688-3
eBook Packages: Psychology (German Language)