Skip to main content

Virtuelle Teamleistung steigern durch das Virtual Team Maturity Model (VTMM®): Theorie und Fallstudie

  • Chapter
  • First Online:
Führen in der vernetzten virtuellen und realen Welt

Part of the book series: Leadership und Angewandte Psychologie ((LAP))

  • 15k Accesses

Zusammenfassung

Im Beitrag wird nach der grundlegenden Beleuchtung der Vorteile und Herausforderungen von virtuellen Teams das prozessorientierte Reifegradmodell für virtuelle Teams – das Virtual Team Maturity Model (VTMM®) – vorgestellt und es wird das Erfassen von virtuellen Teamleistungen mit dem VTMM® erörtert. In einer Fallstudie wird die Anwendung des Reifegradmodells in einem Team, das von verschiedenen Standorten aus zusammenarbeitet, Schritt für Schritt erläutert, und es werden Möglichkeiten zur Leistungssteigerung aufgezeigt.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 44.99
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 59.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

Literatur

  • Andersen, E. (2013). Why purely virtual teams don’t work. http://www.forbes.com/sites/erikaandersen/2013/04/01/why-purely-virtual-teams-dont-work/. Zugegriffen: 22. Mai 2014.

  • Andres, H. P. (2002). A comparison of face-to-face and virtual software development teams. Team Performance Management, 8, 39–48.

    Article  Google Scholar 

  • Bin-Abbas, H., & Bakry, S. H. (2014). Assessment of IT governance in organizations: A simple integrated approach. Computers in Human Behavior, 32(3), 261–267.

    Article  Google Scholar 

  • Breuer, C., Hüffmeier, J., & Hertel, G. (2016). Does trust matter more in virtual teams? A meta-analysis of trust and team effectiveness considering virtuality and documentation as moderators. Journal of Applied Psychology, Advance online publication. http://dx.doi.org/10.1037/apl0000113.

  • Bryant, S. M., Albring, S. M., & Murthy, U. (2009). The effects of reward structure, media richness and gender on virtual teams. International Journal of Accounting Information Systems, 10(4), 190–213.

    Article  Google Scholar 

  • Cepeda, S. L. (2005). CMMI® – Staged or continuous? https://www.sei.cmu.edu/library/assets/cepeda-cmmi.pdf. Zugegriffen: 22. Juni 2015.

  • Cheshin, A., Rafaeli, A., & Bos, N. (2011). Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues. Organizational Behavior and Human Decision Processes, 116, 2–16.

    Article  Google Scholar 

  • Chrissis, M. B., Konrad, M., & Shrum, S. (2003). CMMI – Guidelines for process integration and product improvement. Boston: Addison-Wesley Longman.

    Google Scholar 

  • Chudoba, K. M., Wynn, E., Lu, M., & Watson-Mannheim, M. B. (2005). How virtual are we? Measuring virtuality and understanding its impact in a global organization. Information Systems Journal, 15(4), 279–306.

    Article  Google Scholar 

  • Cogliser, C. C., Gardner, W. L., Gavin, M. B., & Broberg, J. C. (2012). Big five personality factors and leader emergence in virtual teams: Relationships with team trustworthiness, member performance contributions, and team performance. Group and Organization Management, 37, 752–784.

    Article  Google Scholar 

  • Cohn, R. C. (1997). Von der Psychoanalyse zur themenzentrierten Interaktion von der Behandlung einzelner zu einer Pädagogik für alle. Stuttgart: Klett-Cotta.

    Google Scholar 

  • Corbitt, G., Gardiner, L. R., & Wright, L. K. (2004). A comparison of team developmental stages, trust and performance for virtual versus face-to-face teams. In IEEE (Hrsg.), System sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on (S. 1–8). IEEE Conference Publications. doi: 10.1109/HICSS.2004.1265157.

  • Curlee, W. (2008). Modern virtual project management: The effects of a centralized and decentralized project management office. Project Management Journal, 39, 83–96.

    Article  Google Scholar 

  • Daim, T. U., Ha, A., Reutiman, S., Hughes, B., Pathak, U., Bynum, W., et al. (2012). Exploring the communication breakdown in global virtual teams. International Journal of Project Management, 30(2), 199–212.

    Article  Google Scholar 

  • De Pillis, E., & Furumo, K. (2007). Counting the cost of virtual teams. Studying the performance, satisfaction, and group dynamics of virtual and face-to-face teams. Communications of the ACM, 50(12), 93–95.

    Article  Google Scholar 

  • Dorr, M. (2011). Developing real skills for virtual teams. UNC Executive Development, North Carolina.

    Google Scholar 

  • Duarte, D. L., & Tennant Snyder, N. T. (2006). Mastering virtual teams – Strategies, tools and techniques that succeed. San Fransisco: Jossey-Bass.

    Google Scholar 

  • European Foundation for Quality Management (Hrsg.). (2013). The EFQM excellence model 2013 (Kindle Aufl.). Brussels: EFQM.

    Google Scholar 

  • Fitzpatrick, M. E. (2014). Cultural discourse practices 2.0. CDR: Chico Digital Repository. California State University. http://hdl.handle.net/10211.3/123010. Zugegriffen: 6. Febr. 2016.

  • Friedrich, R., & Keil, A. (2016). Coaching von virtuellen Teamleitern und Teams mit VTMM – Virtual team maturity model. In A. Fichtner (Hrsg.), Coaching – Ausbildung und Weiterbildung (S. 99–112). Berlin: Infoline 14. epubli GmbH.

    Google Scholar 

  • Friedrich, R., Bleimann, U., Martens, T., Stengel, I., & Walsh, P. (2010). Vorhersage der Teamleistung von virtuellen Software-Entwicklungs-Team in Bezug auf die zu erwartende Projektkomplexität. Querschnitt, Beiträge aus Forschung und Entwicklung, 24, 98–101.

    Google Scholar 

  • Friedrich, R., Bleimann, U., Stengel, I., & Walsh, P. (2011). VTMM ® – Virtual Team Maturity Model. Proceedings of the 7th European Conference on Management, Leadership and Governance. Sophia-Antipolis, France: SKEMA Business School, 6–7 October. Reading: Academic.

    Google Scholar 

  • Friedrich, R., Stengel, I., Bleimann, U., & Walsh, P. (2015). Enhancing virtual team performance via VTMM® – A real world case study. Bavarian Journal of Applied Sciences, 1(12), 62–80.

    Google Scholar 

  • Gibson, C. B., Huang, L., Kirkman, B. L., & Shapiro, D. L. (2014). Where global and virtual meet: The value of examining the intersection of these elements in twenty-first-century teams. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 217–244.

    Article  Google Scholar 

  • Guzmán, J. G., et al. (2012). Success factors for the management of global virtual teams for software development. In R. Colomo-Palacios (Hrsg.), Enhancing the modern organization through information technology professionals: Research, studies, and techniques (S. 239–249). Hershey: IGI Global.

    Google Scholar 

  • Hertel, G., Geister, S., & Konradt, U. (2005). Managing virtual teams: A review of current empirical research. Human Resource Management Review, 15(1), 69–95.

    Article  Google Scholar 

  • Hildebrandt, M. (2013). Closeness at a distance: Leading virtual groups to high performance. Faringdon: Libri.

    Google Scholar 

  • Hornecker, E. (2001). Process and structure – Dialectcs instead of dichotomies. http://www.ehornecker.de/Papers/TZI.pdf. Zugegriffen: 28. Mai 2014.

  • Hosseini, M. R., Zuo, J., Chileshe, N., & Baroudi, B. (2013). A conceptual meta-framework for managing multicultural global virtual teams. International Journal of Networking and Virtual Organisations, 12(4), 310–330.

    Article  Google Scholar 

  • Ivanov, A., & Cyr, D. (2014). Satisfaction with outcome and process from web-based meetings for idea generation and selection: The roles of instrumentality, enjoyment, and interface design. Telematics and Informatics, 31(4), 543–558.

    Article  Google Scholar 

  • Jehle, L. (2015). Globale virtuelle Projektteams und kulturelle Zusammenarbeit. PMI Muc Live, 2, 15–19.

    Google Scholar 

  • Kanawattanachai, P., & Yoo, Y. (2007). The impact of knowledge coordination on virtual team performance over time. MIS Quarterly, 31(4), 783–808.

    Google Scholar 

  • Kostner, J. (2002). König Artus und die virtuelle Tafelrunde: Wie Sie Teams aus der Ferne zu Höchstleistungen führen. Wien: Signum.

    Google Scholar 

  • Lau, R., (2004). Delivering projects with virtual teams. Engineering Management Conference. In IEEE (Hrsg.) Engineering Management Conference, 2004. Proceedings. 2004 IEEE International (Bd. 2, S. 737–741). IEEE Conference Publications.

    Google Scholar 

  • Leonard, B. (2011). Managing virtual teams. HR Magazine, 56(6), 38–42.

    Google Scholar 

  • Lewis, H. (2012). Body language: A guide for professionals. New Delhi: Sage.

    Google Scholar 

  • Lockwood, N. (2010). Successfully transitioning to a virtual organization: Challenges, impact and technology (1. Aufl.). Alexandria: SHRM Research Quarterly.

    Google Scholar 

  • Marks, M. A., Mathieu, J. E., & Zaccaro, S. J. (2001). A temporally based framework and taxonomy of team processes. Academy of Management Review, 26, 356–376.

    Google Scholar 

  • Moen, R. D., & Norman, C. L. (2010). Circling back. Quality Progress, 43(11), 22–28.

    Google Scholar 

  • Moran, A. (2015). Agile project management. In A. Moran (Hrsg.), Managing agile: Strategy, implementation, organisation and people (S. 71–101). Cham: Springer.

    Google Scholar 

  • Morley, S., Cormican, K., & Folan, P. (2015). An analysis of virtual team characteristics: A model for virtual project managers. Journal of Technology Management & Innovation, 10(1), 188–203.

    Article  Google Scholar 

  • Müthel, M., & Högl, M. (2008). Tackling the leadership challenge in dispersed project teams. Projekt Management Journal, 5, 32–39.

    Google Scholar 

  • Nemiro, J., Beyerlein, M., Bradley, L., & Beyerlein, S. (2008). The handbook of high-performance virtual teams – A toolkit for collaboration across boundaries. San Fransisco: Jossy-Bass.

    Google Scholar 

  • Pangil, F., & Chan, J. M. (2014). The mediating effect of knowledge sharing on the relationship between trust and virtual team effectiveness. Journal of Knowledge Management, 18(1), 92–106.

    Article  Google Scholar 

  • Philip, T., Wende, E., & Schwabe, G. (2013). Exploring early warning signs of failure in offshore-outsourced software development projects at the team level. EICS 2013.

    Google Scholar 

  • Piccoli, G., & Ives, B. (2003). Unintended effects of behavior control in virtual teams. MIS Quarterly, 27(3), 365–395.

    Google Scholar 

  • Project Management Institute (Hrsg.). (2013). A guide to the project management body of knowledge (PMBOK ® Guide) (5. Aufl.). Pennsylvania: Project Management Institute.

    Google Scholar 

  • Rusman, E., Van Bruggen, J., & Koper, R. (2007). Theoretical framework for the design and development of a personal identity profile fostering interpersonal trust in virtual project teams. http://lnx-hrl-075v.web.pwo.ou.nl/handle/1820/943. Zugegriffen: 28. Marz 2014.

  • Saafein, O., & Shaykhian, G. A. (2014). Factors affecting virtual team performance in telecommunication support environment. Telematics and Informatics, 31(3), 459–462.

    Article  Google Scholar 

  • Thomas, G. (2014). Die virtuelle Katastrophe. So führen Sie Teams über Distanz zur Spitzenleistung. Paderborn: Assist Publishing.

    Google Scholar 

  • Tuckman, B. W., & Jensen, M. A. C. (1977). Stages of small-group development revisited. Group and Organization Management, 2, 419–427.

    Google Scholar 

  • Wong, S., & Burton, R. (2000). Virtual teams: What are their characteristics, and impact on team performance? Computational & Mathematical Organization Theorie, 6(4), 339–360.

    Article  Google Scholar 

  • Zofi, Y. S. (2011). A manager’s guide to virtual teams. New York: American Management Association.

    Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Ralf Friedrich .

Editor information

Editors and Affiliations

Rights and permissions

Reprints and permissions

Copyright information

© 2018 Springer Fachmedien Wiesbaden GmbH

About this chapter

Check for updates. Verify currency and authenticity via CrossMark

Cite this chapter

Friedrich, R., Keil, A. (2018). Virtuelle Teamleistung steigern durch das Virtual Team Maturity Model (VTMM®): Theorie und Fallstudie. In: von Au, C. (eds) Führen in der vernetzten virtuellen und realen Welt. Leadership und Angewandte Psychologie. Springer, Wiesbaden. https://doi.org/10.1007/978-3-658-18688-3_7

Download citation

  • DOI: https://doi.org/10.1007/978-3-658-18688-3_7

  • Published:

  • Publisher Name: Springer, Wiesbaden

  • Print ISBN: 978-3-658-18687-6

  • Online ISBN: 978-3-658-18688-3

  • eBook Packages: Psychology (German Language)

Publish with us

Policies and ethics