Training and Qualification: Essentials of Training Management

Abstract

This chapter is written from the perspective of firsthand approaches to managing training organizations and training teams. There are references to published research and approaches; however, most suggestions in this chapter are a result of years of trial, error, and lessons learned. Hopefully you can take away suggestions that will help you lead your training organization. Remember, the intent is to always be a business partner with internal customers, the training requestors. If the two groups work together toward the common goal of ensuring associates have the tools and training effectively and efficiently do their jobs, everyone will stay focused on that end goal.

The approaches in this chapter are designed to provide practical approaches to developing a solid working relationship with your team and customers. By ensuring that critical steps in the training development and delivery process are followed consistently and with some flexibility to meet customer needs, as a training manager you will become a key strategic partner to the leaders in your organization.

Training Request Checklist for Training Needs Analysis