Abstract
Industrial Service providers face the challenge of generating maximum customer value on the one hand and the efficient utilization of internal resources on the other hand. This challenge is further intensified by a worldwide growing market of industrial service providers. This paper presents a holistic approach for lean service management facing the named challenges. The framework is derived from various optimization projects in industrial service operations and supports companies to achieve excellent productivity within their service delivery.
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Schuh, G., Stüer, P. (2013). Framework for Lean Management in Industrial Services. In: Emmanouilidis, C., Taisch, M., Kiritsis, D. (eds) Advances in Production Management Systems. Competitive Manufacturing for Innovative Products and Services. APMS 2012. IFIP Advances in Information and Communication Technology, vol 398. Springer, Berlin, Heidelberg. https://doi.org/10.1007/978-3-642-40361-3_50
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DOI: https://doi.org/10.1007/978-3-642-40361-3_50
Publisher Name: Springer, Berlin, Heidelberg
Print ISBN: 978-3-642-40360-6
Online ISBN: 978-3-642-40361-3
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