Abstract
This study is part of a project carried out in Fiat Chrysler Automobiles with the aim of introducing innovation and Industry 4.0 technologies in workers’ training. Nowadays, the training is performed using a system, called “Manufacturing Training System” (MTS), composed by three different areas: a document area in which there are step method procedures, quick kaizen and operation cards for each work phase; an ability corner with tools useful to perform activities and a simulated production line on which the operator can practice.
The iterative process with a multidisciplinary design a project was built up, keeping in mind User Center Design principles and focusing on the active engagement of the user in each design stage, to validate what actions users can be asked to perform and what tasks the system has to do automatically. In the first phase, the Cognitive Ergonomists observed and interviewed Team Leaders, workers that coordinate and manage other co-workers and know critical issues of their domain tasks. In a second phase, the so-called “personas tool” with specific characteristics and scenarios was used to analyze users’ needs. After that the new training system features were defined.
Thanks to requirement definition, four thematic areas were defined: ergonomics and safety, documents and procedures, equipment and workstation and operating procedures. For each area, the training was divided into learning and practical exercises.
Based on this approach, different tools have been chosen for each area. For example Augmented Reality was used for learning and acquiring information and notions, and Gamification Techniques were used for the practical exercises. Furthermore, storyboards were proposed as a new tool to help the learning process. Soon, mock-ups could be implemented to easily test with workers, validate project hypothesis, find critical issues and further support successful approaches.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Adlin T, Pruitt J (2010) The essential persona lifecycle. Your guide to building and using personas. Elsevier, New York
Benyon D (2010) Progettare l’interazione. Metodi e tecniche per il design di media interattivi. Pearson Italia, Milano
Bertolo M, Mariani I (2014) Game design. Gioco e giocare tra teoria e progetto. Pearson Italia, Milano
Carroll JM (2000) Making use. Scenario based design of human-computer interactions. The MIT Press, Cambridge
Csikszentmihalyi M (1975) Beyond boredom and anxiety. The Jossey-Bass behavioral science series. Jossey-Bass Publishers, San Francisco
Comunication Strategies Lab (2012) Realtà aumentate. Esperienze, strategie e contenuti per l’Augmented Reality. Apogeo, Milano
Cooper A (1999) il disagio tecnologico. Apogeo
Di Nocera F (2011) Ergonomia cognitiva. Carocci, Roma
Gamberini L, Chittaro L, Paternò F (a cura di) (2012) Human computer interaction. Pearson
Lupacchini A (2008) Ergonomia e design. Carocci, Roma
Magone A, Mazali T (a cura di) (2016) Industria 4.0. Uomini e macchine nella fabbrica digitale. Guerini e Associati, Milano
Nunnally B, Farkas D (2017) UX research. O’Relly, Sebastopol
Patton J (2014) User story mapping. O’Relly, Sebastopol
Rizzo F (2009) Strategie di co-design. Franco Angeli
Rossi M, Lombardi M (2017) La Fabbrica Digitale. Tecnica Nuove
Triberti S, Brivio E (2016) User experience. Apogeo
Weinschenk S (2011) 100 cose che ogni designer deve conoscere sulle persone. Pearson
Author information
Authors and Affiliations
Corresponding authors
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2019 Springer Nature Switzerland AG
About this paper
Cite this paper
Gilotta, S., Spada, S., Ghibaudo, L., Isoardi, M. (2019). A Technology Corner for Operator Training in Manufacturing Tasks. In: Bagnara, S., Tartaglia, R., Albolino, S., Alexander, T., Fujita, Y. (eds) Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018). IEA 2018. Advances in Intelligent Systems and Computing, vol 824. Springer, Cham. https://doi.org/10.1007/978-3-319-96071-5_96
Download citation
DOI: https://doi.org/10.1007/978-3-319-96071-5_96
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-96070-8
Online ISBN: 978-3-319-96071-5
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)