Abstract
Successful knowledge management is one of the main challenges for any kind of organization. This paper aims to enhance knowledge management processes within companies and institutions, by analyzing different processes that are part of common stages along all knowledge management lifecycles described in the literature. The processes have been modeled using the Business Process Model and Notation with a high abstraction level, in order to cover a wide range of organizations. The paper also presents a possible evolution and enhancement of knowledge management processes using the Business Process Model and Notation diagrams, including the use of superior and better performing technological solutions to support knowledge management processes. As a result, we propose a set of improvements that can be extrapolated to other knowledge management-related business processes.
Access provided by Autonomous University of Puebla. Download to read the full chapter text
Chapter PDF
Similar content being viewed by others
References
Posner, E.: Archives in the ancient world. Harvard University Press, Cambridge (1972)
King, W.R.: Knowledge Management and Organizational Learning. In: King, W.R. (ed.) Knowledge Management and Organizational Learning, vol. 4, pp. 3–13. Springer US (2009)
Uit Beijerse, R.: Knowledge management in small and medium-sized companies: knowledge management for entrepreneurs. Journal of Knowledge Management 4, 162–179 (2000)
Jelenic, D.: The importance of knowledge management in Organizations–with emphasis on the balanced scorecard learning and growth Perspective. In: International Conference on Management, Knowledge and Learning (2011)
Nunes, M.B., Annansingh, F., Eaglestone, B., Wakefield, R.: Knowledge management issues in knowledge-intensive SMEs. Journal of Documentation 62, 101–119 (2006)
Wickert, A., Herschel, R.: Knowledge-management issues for smaller businesses. Journal of Knowledge Management 5, 329–337 (2001)
Desouza, K.C., Awazu, Y.: Knowledge management at SMEs: five peculiarities. Journal of Knowledge Management 10, 32–43 (2006)
Borges, L.D.M.S., Falbo, R.: Managing software process knowledge. In: Proceedings of the International Conference on Computer Science, Software Engineering, Information Technology, e-Business, and Applications (CSITeA 2002), pp. 227–232 (2002)
Davenport, T.H., De Long, D.W., Beers, M.C.: Successful knowledge management projects. Sloan Management Review 39, 43–57 (1998)
Davenport, T.H., Prusak, L.: Working knowledge: How organizations manage what they know. Harvard Business Press (1998)
Birkinshaw, J., Sheehan, T., Team, L.Y.: Managing the Knowledge Life Cycle. Cambridge (2003)
Staab, S., Studer, R., Schnurr, H.-P., Sure, Y.: Knowledge processes and ontologies. IEEE Intelligent Systems 26–34 (2001)
Ward, J., Aurum, A.: Knowledge management in software engineering-describing the process. In: Proceedings of the 2004 Software Engineering Conference, Australian, pp. 137–146. IEEE (2004)
Nonaka, I.: A dynamic theory of organizational knowledge creation. Organization Science 5, 14–37 (1994)
Nonaka, I., Takeuchi, H.: The knowledge-creating company: How Japanese companies create the dynamics of innovation. Oxford University Press (1995)
Natali, A.C.C., Falbo, R.: Knowledge management in software engineering environments. In: Proceedings of the XVI Brazilian Symposium on Software Engineering (SBES 2002), pp. 238–253 (2002)
García-Holgado, A., García-Peñalvo, F.J.: The evolution of the technological ecosystems: an architectural proposal to enhancing learning processes. In: Proceedings of the First International Conference on Technological Ecosystem for Enhancing Multiculturality (TEEM 2013), Salamanca, Spain, November 14–15, pp. 565–571. ACM, New York (2013)
García-Holgado, A., García-Peñalvo, F.J.: Knowledge management ecosystem based on drupal platform for promoting the collaboration between public administrations. In: García-Peñalvo, F.J. (ed.) Proceedings of the Second International Conference on Technological Ecosystems for Enhancing Multiculturality (TEEM 2014), Salamanca, Spain, October 1–3, pp. 619–624. ACM, New York (2014)
García-Holgado, A., García-Peñalvo, F.J.: Architectural pattern for the definition of eLearning ecosystems based on Open Source developments. In: Sierra-Rodríguez, J.L., Dodero-Beardo, J.M., Burgos, D. (eds.) Proceedings of 2014 International Symposium on Computers in Education (SIIE), Logroño, La Rioja, Spain, November 12–14, pp. 93–98. Institute of Electrical and Electronics Engineers. IEEE Catalog Number CFP1486T-ART (2014)
Business Process Model: Notation (BPMN) Version 2.0. OMG Specification, Object Management Group (2011)
Conde, M.Á., García Peñalvo, F.J., Fernández-Llamas, C., García-Holgado, A.: The Application of Business Process Model Notation to describe a Methodology for the Recognition, Tagging and Acknowledge of Informal Learning Activities. International Journal of Engineering Education (IJEE) 31, 1–9 (2015)
Choo, C.W.: Perspectives on Managing Knowledge in Organizations. In: Williamson, N.J., Beghtol, C. (eds.) Knowledge Organization and Classification in International Information Retrieval. Haworth Press, New York (2003)
García-Peñalvo, F.J., Zangrando, V., García-Holgado, A., Conde-González, M.Á., Seoane Pardo, A.M., Alier, M., Janssen, J., Griffiths, D., Mykowska, A., Alves, G.R.: TRAILER project overview: Tagging, recognition and acknowledgment of informal learning experiences. In: Proceedings of 2012 International Symposium on Computers in Education (SIIE), Andorra La Vella, Andorra, October 29–31, pp. 1–6. Institute of Electrical and Electronics Engineers. IEEE Catalog Number CFP1486T-ART (2012)
Conde, M.Á., García-Peñalvo, F.J., Fernández-Llamas, C.: Modeling TRAILER project methodology for the recognition, tagging and acknowledge of informal learning activities. In: Proceedings of the First International Conference on Technological Ecosystem for Enhancing Multiculturality, pp. 105–110. ACM, Salamanca (2013)
García-Peñalvo, F.J., Conde, M.Á., Johnson, M., Alier, M.: Knowledge Co-Creation Process Based on Informal Learning Competences Tagging and Recognition. International Journal of Human Capital and Information Technology Professionals (IJHCITP) 4, 18–30 (2013)
García-Peñalvo, F.J., Conde-González, M.Á., Zangrando, V., García-Holgado, A., Seoane Pardo, A.M., Alier, M., Galanis, N., Brouns, F., Vogten, H., Griffiths, D., Mykowska, A., Alves, G.R., Minović, M.: TRAILER project (Tagging, recognition, acknowledgment of informal learning experiences). A Methodology to make visible learners’ informal learning activities to the institutions. Journal of Universal Computer Science 19, 1661–1683 (2013)
Conde, M.Á., García-Peñalvo, F.J., Rodríguez-Conde, M.J., Alier, M., García-Holgado, A.: Perceived openness of Learning Management Systems by students and teachers in education and technology courses. Computers in Human Behavior 31, 517–526 (2014)
Viegas, C., Marques, M., Alves, G., Mykowska, A., Galanis, N., Alier, M., Brouns, F., Janssen, J., García-Peñalvo, F.J., García-Holgado, A., Zangrando, V., Conde-González, M.Á.: TRAILER: A Tool for Managing Informal Learning. International Journal of Human Capital and Information Technology Professionals (IJHCITP) 5, 1–17 (2014)
Kalpič, B., Bernus, P.: Business process modeling through the knowledge management perspective. Journal of Knowledge Management 10, 40–56 (2006)
Quintas, P., Lefrere, P., Jones, G.: Knowledge management: A strategic agenda. Long Range Planning 30, 385–391 (1997)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2015 Springer International Publishing Switzerland
About this paper
Cite this paper
García-Holgado, A., García-Peñalvo, F.J., Hernández-García, Á., Llorens-Largo, F. (2015). Analysis and Improvement of Knowledge Management Processes in Organizations Using the Business Process Model Notation. In: Palacios-Marqués, D., Ribeiro Soriano, D., Huarng, K. (eds) New Information and Communication Technologies for Knowledge Management in Organizations. GIKA 2015. Lecture Notes in Business Information Processing, vol 222. Springer, Cham. https://doi.org/10.1007/978-3-319-22204-2_9
Download citation
DOI: https://doi.org/10.1007/978-3-319-22204-2_9
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-319-22203-5
Online ISBN: 978-3-319-22204-2
eBook Packages: Computer ScienceComputer Science (R0)