Abstract
The article presents an algorithm for analyzing the communicative behavior of actors in cyberspace to determine the perception and track opinions and attitude changes of metropolitan residents in terms of digital transformation during pandemic. In this study, authors focused of negative reactions of residents of the metropolis to the transformation of IT technologies. The study involved a cross-disciplinary approach. The materials for the study were data from instant messengers, microblogging, social networks, blogs, online media, forums, thematic portals, print media, TV, reviews, shops, video hosting services. The results of the study show that it is necessary to be made to the existing urban system of governance, and new methods for linking big data to findings of opinion polls on socially relevant issues need to be developed, urban communities have to be involved in the discussion of digital transformation of cities, and that a compromise has to be made between the implementation of new technologies and the protection of citizens from unwarranted interference with their private lives and abuse of their digital identities.
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Raskhodchikov, A.N., Pilgun, M. (2023). Smart City and Smart Communities: Emerging Conditions for Digital Transformation. In: Kahraman, C., Haktanır, E. (eds) Intelligent Systems in Digital Transformation. Lecture Notes in Networks and Systems, vol 549. Springer, Cham. https://doi.org/10.1007/978-3-031-16598-6_21
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