Abstract
Knowledge management is well researched topic in the empirical as well as theoretical literature. The purpose of this study was to understand the literature that has already been published in the field of knowledge management especially related to firms. The literature mainly focused on knowledge management and organizational performance. While reviewing the literature it has been observed that leadership play a significant role in developing the culture for learning and knowledge management. The systematic review identified several research streams and has identified several inconsistencies which raise certain ambiguities and open the doors for research. The purpose of this study is to understand the new directions that can be set through the review of existing literature in the field of knowledge management. For the said purpose a systematic review was conducted. The articles were initially collected based on key words knowledge management and firm performance. While filtering the articles all the articles related to other fields were removed and finally 75 chosen articles were kept on the basis of which the analysis has been made. The study opened the horizons for future research and concluded that knowledge management in becoming more and more important for the sustainability, survival, and performance of businesses.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Abdi K, Mardani A, Senin AA, Tupenaite L, Naimaviciene J, Kanapeckiene L, Kutut V (2018) The effect of knowledge management, organizational culture and organizational learning on innovation in automotive industry. J Bus Econ Manag 19(1):1–19. https://doi.org/10.3846/jbem.2018.1477
Aboelmaged MG (2014) Linking operations performance to knowledge management capability: the mediating role of innovation performance. Prod Plan Control 25(1):44–58. https://doi.org/10.1080/09537287.2012.655802
Aboyassin NA, Alnsour M, Alkloub M (2011) Achieving total quality management using knowledge management practices: a field study at the Jordanian insurance sector. Int J Commer Manag 21(4):394–409. https://doi.org/10.1108/10569211111189383
Abualoush S, Masa’deh R, Bataineh K, Alrowwad A (2018) The role of knowledge management process and intellectual capital as intermediary variables between knowledge management infrastructure and organization performance. Interdisc J Inf Knowl Manage 13:279–309. https://doi.org/10.28945/4088
Abubakar AM, Elrehail H, Alatailat MA, Elçi A (2019) Knowledge management, decision-making style and organizational performance. J Innov Knowl 4(2):104–114. https://doi.org/10.1016/j.jik.2017.07.003
Adeinat IM, Abdulfatah FH (2019) Organizational culture and knowledge management processes: case study in a public university. VINE J Inf Knowl Manage Syst 49(1):35–53. https://doi.org/10.1108/VJIKMS-05-2018-0041
Al-Abdullat BM, Dababneh A (2018) The mediating effect of job satisfaction on the relationship between organizational culture and knowledge management in Jordanian banking sector. Benchmark: Int J 25(2):517–544. https://doi.org/10.1108/BIJ-06-2016-0081
Albream F, Maraqa M (2019) The impact of adopting e-collaboration tools on knowledge management processes. Manage Sci Lett 9:1009–1028. https://doi.org/10.5267/j.msl.2019.4.004
Alegre J, Sengupta K, Lapiedra R (2013) Knowledge management and innovation performance in a high-tech SMEs industry. Int Small Bus J 31(4):454–470. https://doi.org/10.1177/0266242611417472
Alkaffaf M, Muflish M, Al-Dalahmeh M (2018) An integrated model of knowledge management enablers and organizational creativity: the mediating role of knowledge management processes in social security corporation in Jordan. J Theor Appl Inf Technol 96(3):677–701
Alkhuzaie AS, Asad M (2018) Operating cashflow, corporate governance, and sustainable dividend payout. Int J Entrepreneur 22(4):1–9
Alrubaiee LS, Aladwan S, Joma MH, Idris WM, Khater S (2017) Relationship between corporate social responsibility and marketing performance: the mediating effect of customer value and corporate image. Int Bus Res 10(2). https://doi.org/10.5539/ibr.v10n2p104
Al-Sa’di AF, Abdallah AB, Dahiyat SE (2017) The mediating role of product and process innovations on the relationship between knowledge management and operational performance in manufacturing companies in Jordan. Bus Process Manage J 23(2):349–376. https://doi.org/10.1108/BPMJ-03-2016-0047
Alsheikh GA, Alnawafleh EA, Halim MS, Tambi AM (2018) The impact of human resource management practices, organizational culture, motivation and knowledge management on job performance with leadership style as moderating variable in the Jordanian commercial banks sector. J Rev Glob Econ 6:477–488
Altarawneh II, Altarawneh K (2017) Knowledge management practices and intellectual capital: a case from Jordan. Int J Bus 22(4):341–367
Alzghoul A, Elrehail H, Emeagwali OL, AlShboul MK (2018) Knowledge management, workplace climate, creativity and performance: the role of authentic leadership. J Work Learn 30(8):592–612. https://doi.org/10.1108/JWL-12-2017-0111
Anand A, Muskat B, Creed A, Zutshi A, Csepregi A (2021) Knowledge sharing, knowledge transfer and SMEs: evolution, antecedents, outcomes and directions. Pers Rev. https://doi.org/10.1108/PR-05-2020-0372
Arsenijević J, Tot V, Arsenijević D (2010) The comparison of two groups in perception of knowledge management in the environment of higher education. Afr J Bus Manage 4(9):1916–1923. https://doi.org/10.5897/AJBM.9000553
Asad M, Ahmad I, Haider SH, Salman R (2018) A critical review of Islamic and conventional banking in digital era: a case of Pakistan. Int J Eng Technol 7(4.7):57–59
Asad M, Altaf N, Israr A, Khan GU (2020) Data analytics and SME performance: a bibliometric analysis. In: 2020 International conference on data analytics for business and industry: way towards a sustainable economy (ICDABI). IEEE, Sakhir, pp 1–7. https://doi.org/10.1109/ICDABI51230.2020.9325661
Asad M, Haider SH, Fatima M (2018) Corporate social responsibility, business ethics, and labor laws: a qualitative analysis on SMEs in Sialkot. J Legal Ethical Regul Issues 21(3):1–7
Ayoub HF, Abdallah AB, Suifan TS (2017) The effect of supply chain integration on technical innovation in Jordan: the mediating role of knowledge management. Benchmark: Int J 24(3). https://doi.org/10.1108/BIJ-06-2016-0088
Barua B (2021) Impact of total quality management factors on knowledge creation in the organizations of Bangladesh. TQM J. https://doi.org/10.1108/TQM-06-2020-0145
Berraies S, Achour M, Chaher M (2015) Focusing the mediating role of knowledge management practices: how does institutional and interpersonal trust support exploitative and exploratory innovation? J Appl Bus Res 31(4):1479–1492. https://doi.org/10.19030/jabr.v31i4.9331
Butt MA, Nawaz F, Hussain S, Sousa MJ, Wang M, Sumbal MS, Shujahat M (2019) Individual knowledge management engagement, knowledge-worker productivity, and innovation performance in knowledge-based organizations: the implications for knowledge processes and knowledge-based systems. Comput Math Organ Theory 25(3):336–356
Byukusenge E, Munene JC, Ratajczak-Mrozek M (2017) Knowledge management and business performance: does innovation matter? Cogent Bus Manage 4(1). https://doi.org/10.1080/23311975.2017.1368434
Cabrilo S, Dahms S (2018) How strategic knowledge management drives intellectual capital to superior innovation and market performance. J Knowl Manag 22(3):621–648. https://doi.org/10.1108/JKM-07-2017-0309
Chikati R, Mpofu N (2013) Developing sustainable competitive advantage through knowledge management. Int J Sci Technol Res 2(10):77–81
Chin-Fu H, Pei-Hsuan H, Wei-Hsi H (2014) Enablers Processes Effective Knowl Manage 114(5):734–754. https://doi.org/10.1108/IMDS-08-2013-0343
Donate MJ, Pablo JD (2015) The role of knowledge-oriented leadership in knowledge management practices and innovation. J Bus Res 38(2):360–370. https://doi.org/10.1016/j.jbusres.2014.06.022
Durmuş-Özdemir E, Abdukhoshimov K (2018) Exploring the mediating role of innovation in the effect of the knowledge management process on performance. Technol Anal Stategic Manage 30(5):596–608. https://doi.org/10.1080/09537325.2017.1348495
Edú-Valsania S, Moriano JA, Molero F (2016) Authentic leadership and employee knowledge sharing behavior: mediation of the innovation climate and workgroup identification. Leadersh Org Dev J 37(4):487–506. https://doi.org/10.1108/LODJ-08-2014-0149
Esterhuizen D, Schutte C, Toit AD (2012) Knowledge creation processes as critical enablers for innovation. Int J Inf Manage 32(4):354–364. https://doi.org/10.1016/j.ijinfomgt.2011.11.013
Ferraris A, Mazzoleni A, Devalle A, Couturier J (2019) Big data analytics capabilities and knowledge management: Impact on firm performance. Manag Decis 57(8):1923–1936. https://doi.org/10.1108/MD-07-2018-0825
Giudice MD, Peruta MR (2016) The impact of IT-based knowledge management systems on internal venturing and innovation: a structural equation modeling approach to corporate performance. J Knowl Manag 20(3):484–498. https://doi.org/10.1108/JKM-07-2015-0257
Heisig P, Suraj OA, Kianto A, Kemboi C, Arrau GP, Easa NF (2016) Knowledge management and business performance: global experts’ views on future research needs. J Knowl Manag 20(6):1169–1198. https://doi.org/10.1108/JKM-12-2015-0521
Imran MK, Ilyas M, Fatima T (2017) Achieving organizational performance through knowledge management capabilities: mediating role of organizational learning. Pakistan J Commerce Social Sci (PJCSS) 11(1):106–125. http://hdl.handle.net/10419/188284
Inkinen HT, Kianto A, Vanhala M (2015) Knowledge management practices and innovation performance in Finland. Balt J Manag 10(4):432–455. https://doi.org/10.1108/BJM-10-2014-0178
Iqbal A, Latif F, Marimon F, Sahibzada UF, Hussain S (2019) From knowledge management to organizational performance: modelling the mediating role of innovation and intellectual capital in higher education. J Enterp Inf Manag 32(1):36–59. https://doi.org/10.1108/JEIM-04-2018-0083
Iqbal S, Rasheed M, Khan H, Siddiqi A (2020) Human resource practices and organizational innovation capability: role of knowledge management. VINE J Inf Knowl Manage Syst. https://doi.org/10.1108/VJIKMS-02-2020-0033
Jamil RA, Lodhi MS (2015) Role of knowledge management practices for escalating universities’ performance in Pakistan. Manage Sci Lett 5(10):945–960. https://doi.org/10.5267/j.msl.2015.8.002
Jyoti J, Rani A (2017) High performance work system and organisational performance: role of knowledge management. Pers Rev 46(8):1770–1795. https://doi.org/10.1108/PR-10-2015-0262
Khalil R, Asad M, Khan SN (2018. Management motives behind the revaluation of fixed assets for sustainability of entrepreneurial companies. Int J Entrepreneur 22(Special):1–9
Kucharska W, Bedford DA (2019) Knowledge sharing and organizational culture dimensions: does job satisfaction matter? Electron J Knowl Manag 17(1):1–18
Latif KF, Afzal O, Saqib A, Sahibzada UF, Alam W (2020) Direct and configurational paths of knowledge-oriented leadership, entrepreneurial orientation, and knowledge management processes to project success. J Intellect Cap 22(1):149–170. https://doi.org/10.1108/JIC-09-2019-0228
Latif KF, Nazeer A, Shahzad F, Ullah M, Imranullah M, Sahibzada UF (2020) Impact of entrepreneurial leadership on project success: mediating role of knowledge management processes. Leadersh Org Dev J 14(2):237–256. https://doi.org/10.1108/LODJ-07-2019-0323
Lee V-H, Foo AT-L, Leong L-Y, Ooi K-B (2016) Can competitive advantage be achieved through knowledge management? A case study on SMEs. Expert Syst Appl 65(15):136–151. https://doi.org/10.1016/j.eswa.2016.08.042
Madhoushi M, Sadati A, Delavari H, Mehdivand M, Mihandost R (2011) Entrepreneurial orientation and innovation performance: the mediating role of knowledge management. Asian J Bus Manage 3(4):310–316
Mahawrah F, Shehabat I (2016) The impact of knowledge management on customer relationship management: a case from the fast food industry in Jordan. Int J Electron Customer Relationship Manage 10:138–157
Mardani A, Nikoosokhan S, Moradi M, Doustar M (2018) The relationship between knowledge management and innovation performance. J High Technol Manage Res 29(1):12–26. https://doi.org/10.1016/j.hitech.2018.04.002
Marjanovic O, Freeze R (2012) Knowledge-intensive business process: deriving a sustainable competitive advantage through business process management and knowledge management integration. Knowl Process Manag 18(4):180–188
Migdadi MM, Zaid MK (2016) An empirical investigation of knowledge management competence for enterprise resource planning systems success: Insights from Jordan. Int J Prod Res 54(18):5480–5498. https://doi.org/10.1080/00207543.2016.1161254
Migdadi MM, Zaid MK, Yousif M, Almestarihi R (2018) An empirical examination of collaborative knowledge management practices and organisational performance: the mediating roles of supply chain integration and knowledge quality. Int J Bus Excell 14(2):180–211
Migdadi MM, Zaid MK, Yousif M, Almestarihi R, Al-Hyari K (2017) An empirical examination of knowledge management processes and market orientation, innovation capability, and organisational performance: insights from Jordan. J Inf Knowl Manage 16(1):1–32. https://doi.org/10.1142/S0219649217500022
Mills AM, Smith TA (2011) Knowledge management and organizational performance: a decomposed view. J Knowl Manag 15(1):156–171. https://doi.org/10.1108/13673271111108756
Naqshbandi MM, Jasimuddin SM (2018) Knowledge-oriented leadership and open innovation: Role of knowledge management capability in France-based multinationals. Int Bus Rev 27(3):701–713. https://doi.org/10.1016/j.ibusrev.2017.12.001
Nawab S, Nazir T, Zahid MM, Fawad SM (2015) Knowledge management, innovation and organizational performance. Int J Knowl Eng 1(1):43–48. https://doi.org/10.7763/IJKE.2015.V1.7
Nawaz MS, Shaukat S (2014) Impact of knowledge management practices on firm performance: testing the mediation role of innovation in the manufacturing sector of Pakistan. Pakistan J Commerce Soc Sci 8:99–111. http://hdl.handle.net/10419/188128
Neeru M, Karishma G, Renu V (2011) Achieving competitive advantage through knowledge management and innovation: empirical evidences from the Indian IT sector. IUP J Knowl Manage 9(2):7–25
Noruzy A, Dalfard VM, Azhdari B, Nazari-Shirkouhi S, Rezazadeh A (2013) Relations between transformational leadership, organizational learning, knowledge management, organizational innovation, and organizational performance: an empirical investigation of manufacturing firms. Int J Adv Manuf Technol 64:1073–1085. https://doi.org/10.1007/s00170-012-4038-y
Nowacki R, Bachnik K (2016) Innovations within knowledge management. J Bus Res 69(5):1577–1581. https://doi.org/10.1016/j.jbusres.2015.10.020
Obeidat BY, Al-Suradi MM, Masa’deh R, Tarhini A (2016) The impact of knowledge management on innovation: an empirical study on Jordanian consultancy firms. Manage Res Rev 39(10):1214–1238. https://doi.org/10.1108/MRR-09-2015-0214
Obeidat BY, Tarhini A, Masa’deh R, Aqqad NO (2017) The impact of intellectual capital on innovation via the mediating role of knowledge management: a structural equation modelling approach. Int J Knowl Manage Stud 8(3):273–298. https://doi.org/10.1504/IJKMS.2017.087071
Odea E, Ayavoo R (2020) The mediating role of knowledge application in the relationship between knowledge management practices and firm innovation. J Innov Knowl 5(3):210–218. https://doi.org/10.1016/j.jik.2019.08.002
Okour MK, Chong CW, Asmawi A (2019) Antecedents and consequences of knowledge management systems usage in Jordanian banking sector. Knowl Process Manage 26:10–26
Overall, Jeffrey (2015) A concept framework of innovation and performance: the importance of leadership, relationship quality, and knowledge management. Acad Enterpreneur J 21(2):41–54
Paliszkiewicz J, Svanadze S, Jikia M (2017) The role of knowledge management processes on organizational culture. Online J Appl Knowl Manage (OJAKM) 5(2):29–44. https://doi.org/10.36965/OJAKM.2017.5(2)29-44
Pellegrini MM, Ciampi F, Marzi G, Orlando B (2020) The relationship between knowledge management and leadership: mapping the field and providing future research avenues. J Knowl Manag 24(6):1445–1492. https://doi.org/10.1108/JKM-01-2020-0034
Qasrawi BT, Almahamid SM, Qasrawi ST (2017) The impact of TQM practices and KM processes on organisational performance: An empirical investigation. Int J Qual Reliab Manage 34(7):1034–1055. https://doi.org/10.1108/IJQRM-11-2015-0160
Ramezani Y, Safari Z, Hashemiamin A, Karimi Z (2017) The impact of knowledge-oriented leadership on innovative performance through considering the mediating role of knowledge management practices. Ind Eng Manage Syst 16(4):495–506. https://doi.org/10.7232/iems.2017.16.4.495
Rašula J, Vukšić VB, Štemberger MI (2012) The impact of knowledge management on orgaizational performance. Econ Bus Rev Central South-Eastern Europe 14(2):147–168
Riaz H, Hassan A (2019) Mediating role of organizational creativity between employees’ intention in knowledge management process and organizational performance: an empirical study on pharmaceutical employees. Pakistan J Commerce Soc Sci 13(3):635–655. http://hdl.handle.net/10419/205271
Sabri MO, Odeh M (2019) The impact of knowledge management on the development of innovative business process architecture modelling: the case of banking in Jordan. Int J Technol Manag Sustain Dev 18(21):197–220
Sahibzada UF, Jianfeng C, Latif KF, Shah SA, Sahibzada HF (2020). Refuelling knowledge management processes towards organisational performance: mediating role of creative organisational learning. Knowl Manage Res Practice 1–13. https://doi.org/10.1080/14778238.2020.1787802
Salloum SA, Shaalan K (2021) The role of knowledge management processes for enhancing and supporting innovative organizations: a systematic review. Recent Adv Intell Syst Smart Appl 143–161
Santoro G, Mazzoleni A, Quaglia R, Solima L (2021) Does age matter? The impact of SMEs age on the relationship between knowledge sourcing strategy and internationalization. J Bus Res 128:779–787. https://doi.org/10.1016/j.jbusres.2019.05.021
Santoro G, Vrontis D, Thrassou A, Dezi L (2018) The Internet of Things: building a knowledge management system for open innovation and knowledge management capacity. Technol Forecast Soc Chang 136:347–354. https://doi.org/10.1016/j.techfore.2017.02.034
Schiuma G (2012) Managing knowledge for business performance improvement. J Knowl Manag 16(4):515–522. https://doi.org/10.1108/13673271211246103
Shabbir MQ, Gardezi SB (2020) Application of big data analytics and organizational performance: The mediating role of knowledge management practices. J Big Data 7(1):1–17. https://doi.org/10.1186/s40537-020-00317-6
Shao Z, Feng Y, Liu L (2012) The mediating effect of organizational culture and knowledge sharing on transformational leadership and Enterprise Resource Planning systems success: an empirical study in China. Comput Hum Behav 28(6):2400–2413. https://doi.org/10.1016/j.chb.2012.07.011
Sheikh UA, Asad M, Mukhtar U (2020) Modelling asymmetric effect of foreign direct investment inflows, carbon emission and economic growth on energy consumption of South Asian region: a symmetrical and asymmetrical panel autoregressive distributive lag model approach. Account Bus Public Interest 19:193–221
Sun P (2010) Five critical knowledge management organizational themes. J Knowl Manag 14(4):507–523. https://doi.org/10.1108/13673271011059491
Tong C, Tak WI, Wong A (2015) The impact of knowledge sharing on the relationship between organizational culture and job satisfaction: The perception of information communication and technology (ICT) practitioners in Hong Kong. Int J Human Resour Stud. https://doi.org/10.5296/ijhrs.v5i1.6895
Valdez-Juárez LE, Lema DG-P, Maldonado-Guzmán G (2016) Management of knowledge, Innovation and performance in SMEs. Interdisc J Inf Knowl Manage 11(4):141–176
Wijaya PY, Suasih NN (2020) The effect of knowledge management on competitive advantage and business performance: a study of silver craft SMEs. Entrepreneurail Bus Econ Rev 8(4):105–121. https://doi.org/10.15678/EBER.2020.080406
Wu I-L, Chen J-L (2014) Knowledge management driven firm performance: the roles of business process capabilities and organizational learning. J Knowl Manage 18(6):1141–1164. https://doi.org/10.1108/JKM-05-2014-0192
Zaied AN, Hussein GS, Hassan MM (2012) The role of knowledge management in enhancing organizational performance. Int J Inf Eng Electron Bus 5:27–35. https://doi.org/10.5815/ijieeb.2012.05.04
Zhuang Y-T, Wu F, Chen C, Pan Y-H (2017) Challenges and opportunities: from big data to knowledge in AI 2.0. Front Inf Technol Electron Eng 18:3–14
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this paper
Cite this paper
Al-lozi, E., Masa’deh, R. (2022). Knowledge Management by Firms: A Systematic Review. In: Yaseen, S.G. (eds) Digital Economy, Business Analytics, and Big Data Analytics Applications. Studies in Computational Intelligence, vol 1010. Springer, Cham. https://doi.org/10.1007/978-3-031-05258-3_11
Download citation
DOI: https://doi.org/10.1007/978-3-031-05258-3_11
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-031-05257-6
Online ISBN: 978-3-031-05258-3
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)