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Design Criteria of Public E-Services

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Developments in Information & Knowledge Management for Business Applications

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 421))

Abstract

Electronic services enable governments to interact effectively with citizens, companies, their employees, and other governments 24 h a day. In the interests of maximum usability, these services should respond to the dynamic demands of governments and citizens. Governments can only achieve better public electronic services by analyzing economic, cultural, political, and technical progress in the world. As a result, they should carefully create new electronic services, regularly monitor, and regulate them, and work with public and private institutions throughout the digital process. This chapter follows the classification of a wide range of public electronic services and an examination of each category of electronic services by synthesizing the findings of 100 scientific articles. The analysis aims to provide more specific knowledge on the corresponding services of public e-government, e-government, e-learning, e-transport, e-health, and public procurement, and some criteria that may indicate how to better design public e-services.

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Authors and Affiliations

  1. Faculty of Business, Economics and Statistics, University of Vienna, Oskar-Morgenstern-Platz 1, 1090, Vienna, Austria

    Burcu Ferlengez Hübl

  2. Faculty of Management, Comenius University in Bratislava, Odbojárov 10, 82005, Bratislava, Slovakia

    Lucia Šepeľová

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  1. Burcu Ferlengez Hübl
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  2. Lucia Šepeľová
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Correspondence to Lucia Šepeľová .

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Editors and Affiliations

  1. Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia

    Natalia Kryvinska

  2. Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia

    Michal Greguš

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Hübl, B.F., Šepeľová, L. (2022). Design Criteria of Public E-Services. In: Kryvinska, N., Greguš, M. (eds) Developments in Information & Knowledge Management for Business Applications. Studies in Systems, Decision and Control, vol 421. Springer, Cham. https://doi.org/10.1007/978-3-030-97008-6_5

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