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Optimization, Economic Feasibility and Legal Factors of Ticket Service System Implementation

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Developments in Information & Knowledge Management for Business Applications

Part of the book series: Studies in Systems, Decision and Control ((SSDC,volume 421))

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Abstract

This research deals with studding the optimization, economic feasibility and legal factors of ticket service system implementation. Two models were building, the first one consisting only of Abendkassa ticket selling and the second includes both Abendkassa and Tageskassa to have a model with multiple servers. To sum up, a quality management system with time optimization can be considered. Multiple-servers are definitely in their favour, because of a lower waiting time and more satisfied customers. This analysis demonstrates the ticket sellers should assess the situation, meaning waiting time and/or queue, and adjust their behavior accordingly. To improve the server activity and prevent system overload, multiple servers can be used, meaning that multiple box offices should be used. Developed models show how analyzing the waiting time and the queue could help to improve customer satisfaction.

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Authors and Affiliations

  1. University of Vienna, 1010, Vienna, Austria

    Julia-Sophie Ferenc, Verena Huber, Andronika Kirov & Ralf Matte

  2. Lviv Polytechnic National University, Lviv, 79000, Ukraine

    Oksana Urikova & Lesia Sai

Authors
  1. Julia-Sophie Ferenc
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  2. Oksana Urikova
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  3. Verena Huber
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  4. Andronika Kirov
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  5. Lesia Sai
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  6. Ralf Matte
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Corresponding author

Correspondence to Lesia Sai .

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Editors and Affiliations

  1. Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia

    Natalia Kryvinska

  2. Department of Information Systems, Faculty of Management, Comenius University, Bratislava, Slovakia

    Michal Greguš

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Ferenc, JS., Urikova, O., Huber, V., Kirov, A., Sai, L., Matte, R. (2022). Optimization, Economic Feasibility and Legal Factors of Ticket Service System Implementation. In: Kryvinska, N., Greguš, M. (eds) Developments in Information & Knowledge Management for Business Applications. Studies in Systems, Decision and Control, vol 421. Springer, Cham. https://doi.org/10.1007/978-3-030-97008-6_25

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