Abstract
The ‘New Normal’ era in South Korea with low growth and employment and the fourth industrial revolution in the world that brought about the environmental change leading to ‘jobless growth’ are giving new roles and obligations to universities, and to respond to the foregoing, qualitative changes in education and changes in educational services are becoming essential elements of competitiveness. According to the results of the study, among the effects of the faculty, educational environments, educational programs, and administrative services, which are elements of educational service quality, on learning flow and educational satisfaction, the effect of educational environments on learning flow, and the effect of administrative services on educational satisfaction were not significant and all other effects were significant. The effects of learning flow and educational satisfaction on academic achievement and career decision-making self-efficacy were adopted as significant effects but the effect of academic achievement of university students on career decision-making self-efficacy was not shown to be significant. Through the foregoing, the effect of educational service quality on career decision-making was empirically verified thereby seeking qualitative improvement of educational services for cultivation of men of talents, which is the ultimate goal of universities and expected effects in the strategic aspect were presented.
This is a preview of subscription content, log in via an institution to check access.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Saunders, M., Machell, J.: Understanding emerging trends in higher education curricula and work connections. High Educ. Pol. 13(3), 287–302 (2000)
Washer, P.: Revisiting key skills: a practical framework for higher education. Qual. High. Educ. 13(1), 57–67 (2007)
Whitston, K.: Key skills and curriculum reform. Stud. High. Educ. 23(3), 307–319 (1998)
So, K.H.: Curricular-historical base and its Liberal nature of competence-based education. J. Curriculum Stud. 27(1), 1–20 (2009)
Lapierre, J.: Customer-perceived value in industrial contexts. J. Bus. Ind. Mark. 15(2/3), 122–140 (2000)
Babakus, E., Boller, G.W.: An empirical assessment of the SERVQUAL scale. J. Bus. Res. 24(3), 253–268 (1992)
Mai, L.-W.: A comparative study between UK and US: the student satisfaction in higher education and its influential factors. J. Mark. Manag. 21(7), 859–878 (2005)
Carini, R.M., Kuh, G.D., Klein, S.P.: Student engagement and student learning: testing the linkage. Res. High. Educ. 47(1), 1–32 (2006)
Newmann, F.M., Wehlage, G.G., Lamborn, S.D.: The significance and sources of student engagement. In: Newman, F.M., (Ed.) Student engagement and achievement in American secondary schools, pp. 11–39. Teachers College Press, New York (1992)
Church, M., Elliot, A.J., Gable, S.L.: Perceptions of classroom environment, achievement goals, and achievement outcomes. J. Educ. Psychol. 93(1), 43–54 (2001)
Kahu, E.: Framing student engagement in higher education. Stud. Higher Educ. 38(5), 758–773 (2013)
Steele, J.P., Fullagar, C.J.: Facilitators and outcomes of student engagement in a college setting. J. Psychol. Interdisc. Appl. 143(1), 5–27 (2009)
Reeve, J.: Self-determination theory applied to educational settings. In: Deci, E.L., Ryan, R.M., (Eds.), Handbook of self determination research, pp. 183–203 (2004)
Fredricks, J.A., Blumenfeld, P.C., Paris, A.H.: School engagement: potential of the concept, state of the evidence. Rev. Educ. Res. 74(1), 59–109 (2004)
Hay, A., Hodgkinson, M., Peltier, J.W., Drago, W.: Interaction and virtual learning. Strat. Change 13, 193–204 (2004)
Oliver, R.L.: A cognitive model of the antecedents and consequences of satisfaction decisions. J. Mark. 17(4), 46–49 (1980)
Bae, S.W.: Empirical research on structural relationship of education service quality, student satisfaction, relation quality and behavior intention; a case of the self-supporting private high schools. In: Pukyoung National University Doctoral thesis (2006)
Astin, A.W.: What Matters in College? Four Critical Years Revisited. Jossey-Bass, San Fransisco (1993)
Astin, A.W.: The changing american college student: implications for educational policy and practice. High. Educ. 22(2), 129–143 (1991)
Luzzo, D.A.: Value of career decision making self-efficacy in predicting career decision making attitudes and skills. J. Couns. Psychol. 40(2), 194–199 (1993)
Kim, Y.K.: The effect of university freshmen`s career barriers on career decision marking levels and career decision making self-efficacy. Korean J. Couns. Psychother. 20(4), 1191–1210 (2008)
Park, G.W., Lee, K.H.: Effect of career decision-making autonomy on career preparation behaviors mediated by career self-efficacy. Korean J. Couns. Psychother. 19(2), 409–422 (2007)
Bean, J.P.: Dropouts and turnover: the synthesis of casual model of student attrition. Res. High. Educ. 12, 155–187 (1980)
Elliot, K.M., Healy, M.A.: Key factors influencing student satisfation related to recruitment and retention. J. Mark. High. Educ. 10(4), 1–11 (2001)
Parasuraman, A., Zeithaml, V.A., Berry, L.L.: SERVQUAL: a multiple-item scale for measuring consumer perceptions of service quality. J. Retail. 64(1), 12–40 (1988)
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG
About this chapter
Cite this chapter
Kim, M., Park, J., Cho, M. (2022). A Study on the Effect of Educational Service Quality on Career Decision-Making Self-efficacy. In: Lee, R. (eds) Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing. SNPD 2021. Studies in Computational Intelligence, vol 1012. Springer, Cham. https://doi.org/10.1007/978-3-030-92317-4_8
Download citation
DOI: https://doi.org/10.1007/978-3-030-92317-4_8
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-92316-7
Online ISBN: 978-3-030-92317-4
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)