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User Research Techniques for User Interface Design of Learning Management Systems: A Decade Review

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New Perspectives in Software Engineering (CIMPS 2021)

Part of the book series: Advances in Intelligent Systems and Computing ((AISC,volume 1416))

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Abstract

From several years ago, learning management systems (LMS) have been widely adopted in higher education institutions around the world. There are some cases in which universities have decided to develop their own LMS, so the system’s user interface design turns out to be a key factor. It is desirable for the LMS to have a user friendly interface design that promotes easy, natural, and engaging interaction, allowing users to perform their required tasks. Through user research, which focuses on understanding user’s behaviors, needs, and motivations, it is possible to improve a user interface by employing techniques such as surveys, usability tests, user observations, interviews, among others. The review’s goal is to collect and classify research papers found in the literature focused in using user research techniques to improve user interfaces of learning systems in order to identify the most suitable ones, as well as to discover the ones that require a more extensive research.

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Acknowledgements

This work was partially developed under the support of the National Council of Science and Technology (CONACYT) in the scope of the Catedras CONACYT project “Infraestructura para Agilizar el Desarrollo de Sistemas Centrados en el Usuario”, Ref. 3053. In addition, we thank CONACYT for the scholarship number 745392, as well as at Universidad Veracruzana for the support in the development of this research.

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Authors and Affiliations

  1. Facultad de Estadística e Informática, Universidad Veracruzana, Xalapa, México

    Luis Raúl Méndez-Becerra & Carmen Mezura-Godoy

  2. Facultad de Estadística e Informática, Cátedras CONACyT - Universidad Veracruzana, Xalapa, México

    Viviana Yarel Rosales-Morales

  3. Tecnológico Nacional de México/I.T. Orizaba, Orizaba, México

    Giner Alor-Hernández

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  1. Luis Raúl Méndez-Becerra
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Editors and Affiliations

  1. Centro de Investigación en Matemáticas A.C., Unidad Zacatecas, Zacatecas, Mexico

    Jezreel Mejia

  2. Centro de Investigación en Matemáticas A.C., Unidad Zacatecas, Zacatecas, Mexico

    Mirna Muñoz

  3. Departamento de Engenharia Informática, Universidade de Coimbra, Coimbra, Portugal

    Álvaro Rocha

  4. Centro Universitario de los Valles, University of Guadalajara, Jalisco, Mexico

    Himer Avila-George

  5. Universidad Tecnológica de Torreón, Coahuila, Mexico

    Gloria Monica Martínez-Aguilar

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Méndez-Becerra, L.R., Rosales-Morales, V.Y., Alor-Hernández, G., Mezura-Godoy, C. (2022). User Research Techniques for User Interface Design of Learning Management Systems: A Decade Review. In: Mejia, J., Muñoz, M., Rocha, Á., Avila-George, H., Martínez-Aguilar, G.M. (eds) New Perspectives in Software Engineering. CIMPS 2021. Advances in Intelligent Systems and Computing, vol 1416. Springer, Cham. https://doi.org/10.1007/978-3-030-89909-7_17

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