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Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0

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Proceedings of International Conference on Emerging Technologies and Intelligent Systems (ICETIS 2021)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 299))

Abstract

This empirical study analyzes the relationship of digital Total Quality Management (TQM) or Quality 4.0 practices on the sustainable performance in Malaysian small & medium (SMEs) manufacturing industries. Based on the literature review, a research model is constructed. The study hypotheses are formulated and analyzed by multiple regressions technique. The data was collected from 73 respondents at managerial levels from ISO 9000 certified small & medium manufacturing industries in Malaysia through a stratified sampling technique. The study results indicate positive and significant impact of soft TQM practices (top management commitment, customer focus and employee training) on financial, social, and environmental performance with R2 values of 0.839, 0.739 and 0.656, respectively. This study also indicates that hard TQM practices (process management, quality information analysis and advance manufacturing technology) significantly enhances financial (R2 = 0.775), social (R2 = 0.797) and environmental (R2 = 0.712) sustainable performance. In order to implement Quality 4.0 properly in SMEs manufacturing industries, industry personnel need to recognize the different role of hard and soft TQM. It is important that SMEs allocate resources to establish both type of TQM practices to achieve the effectiveness of the whole quality system.

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Authors and Affiliations

  1. University Teknologi PETRONAS, 32610, Seri Iskandar, Perak, Malaysia

    Kashif Ali & Satirenjit Kaur Johl

Authors
  1. Kashif Ali
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  2. Satirenjit Kaur Johl
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Correspondence to Kashif Ali .

Editor information

Editors and Affiliations

  1. The British University in Dubai, Dubai, United Arab Emirates

    Mostafa Al-Emran

  2. Universiti Teknologi Malaysia, Skudai, Johor, Malaysia

    Mohammed A. Al-Sharafi

  3. Al Buraimi University College, Al Buraimi, Oman

    Mohammed N. Al-Kabi

  4. The British University in Dubai, Dubai, United Arab Emirates

    Khaled Shaalan

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Ali, K., Johl, S.K. (2022). Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0. In: Al-Emran, M., Al-Sharafi, M.A., Al-Kabi, M.N., Shaalan, K. (eds) Proceedings of International Conference on Emerging Technologies and Intelligent Systems. ICETIS 2021. Lecture Notes in Networks and Systems, vol 299. Springer, Cham. https://doi.org/10.1007/978-3-030-82616-1_50

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