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Understanding Factors Influencing Intention to Use E-government Services in Vietnam: Focused on Privacy and Security Concerns

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Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing (SNPD 2021)

Part of the book series: Studies in Computational Intelligence ((SCI,volume 951))

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Abstract

Currently, the rapid growth of Information and Communication Technologies (ICTs), the explosive expansion in the use of Internet, and the distribution of E-commerce in the private sector, have put increasing pressure on the public sectors to serve people electronically. The application of ICTs and Internet in the government operations is termed as “E-government” and has become a global phenomenon recently. E-government stands for the complete optimization of the governance, service delivery, and constituency by transforming internal as well as external relationships through new technology and Internet. E-government has been adopted in many countries to provide digital government services to citizens, enable additional communication channels with the government, and improve transparency between government and citizens. This study examines determinants of people’s intention to use E-government services in Vietnam. Based on Technology Acceptance Model, privacy, security, and trust concept, a research model was proposed to discover the successful utilization of E-government in Vietnam.

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Author information

Authors and Affiliations

  1. Faculty of Digital Economy & E-commerce, The University of Danang - Vietnam-Korea University of Information and Communication Technology, Danang, Vietnam

    Thi-Thanh-Thao Vo & Hung-Trong Van

Authors
  1. Thi-Thanh-Thao Vo
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  2. Hung-Trong Van
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Correspondence to Hung-Trong Van .

Editor information

Editors and Affiliations

  1. Software Engineering and Information Technology Institute, Central Michigan University, Mount Pleasant, MI, USA

    Roger Lee

  2. Graduate School of Software, Soongsil University, Seoul, Korea (Republic of)

    Jong Bae Kim

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Vo, TTT., Van, HT. (2021). Understanding Factors Influencing Intention to Use E-government Services in Vietnam: Focused on Privacy and Security Concerns. In: Lee, R., Kim, J.B. (eds) Software Engineering, Artificial Intelligence, Networking and Parallel/Distributed Computing. SNPD 2021. Studies in Computational Intelligence, vol 951. Springer, Cham. https://doi.org/10.1007/978-3-030-67008-5_2

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