Abstract
Early work in group support systems synthesized decades of research on group development and examined their relevance for what was then an emerging technology. Over the past two decades, technologies associated with group development have continued to emerge, and the original conceptualizations of technology, teams, and time have evolved. Digital technology is ubiquitous, accessible through mobile devices, and includes a growing list of capabilities. These capabilities represent different technological affordances that can be invoked by users at their discretion and represent a broader and more flexible array of choices compared to the relatively immutable structures embedded in group support systems. Moreover, the teams using these affordances often transcend organizational boundaries where membership is fluid with members entering and exiting at will. Finally, notions of time have also evolved from chrontic (clock time) to kairotic (experienced time). Two areas that exemplify these changes in technology, teams, and time are crowdfunding and digital activism. An examination of the relevant literature and synthesis of key findings illustrates that collective action is a broader, more fluid, and inclusive phenomenon compared to group support systems, and new approaches that embrace these changes are needed to study them.
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Chidambaram, L., Summers, J.D., Miranda, S.M., Young, A.G., Bostrom, R.P. (2021). Time, Technology, and Teams: From GSS to Collective Action. In: Kilgour, D.M., Eden, C. (eds) Handbook of Group Decision and Negotiation. Springer, Cham. https://doi.org/10.1007/978-3-030-49629-6_28
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