Abstract
In this chapter, we will present the iterative user-centered design process as an adaptive and agile life cycle for open innovation and successful development of socio-technical systems. The user acceptance and usability of the technical system are central to the design process, which determines how to proceed at several stages of designing and evaluating. Besides an overview of the most accepted and well-established methods of design thinking, which are based on user-centered design principles and presented also in tables for easy accessibility, we will describe cultural probes, provocative requisites, design games, design workshops, sketches, wireframes, mockups, low- and high-fidelity prototypes, as well as technology probes in detail. This will enable, on the one hand, an understanding of the methods by different stakeholders in multidisciplinary project teams and, on the other hand, a base for deciding which methods and approaches are suitable for a specific phase or type of a project.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Badham R, Clegg C, Wall T (2000) Socio-technical theory. In: Karwowski W (ed) Handbook of ergonomics. Wiley, New York
Baek EO, Cagiltay K, Boling E, Frick T (2008) User-centered design and development. In: Spector JM, Merill MD, van Merriënboer J, Dirscoll MP (eds) Handbook of research on educational communications and technology, 3rd Edition. Lawrence Erlbaum Associates, New York, London, pp 659–670
Balmer J (2001) Corporate identity, corporate branding and marketing – seeing through the fog. Eur J Mark 35(3/4):248–291
Bardram J (1998) Scenario-based design of cooperative systems. In: Proceedings of COOP’98, Cannes
Baxter G, Sommerville I (2011) Socio-technical systems: from design methods to systems engineering. Interact Comput 23:4–17
Beyer H, Holtzblatt K (1998) Contextual design. Defining customer-centered system. Morgan Kaufmann Publishers, San Francisco
Bødker S (1999) Scenarios in user-centered design – setting the stage for reflection and action. In: Proceedings of the 32nd Hawaii international conference on system sciences. IEEE
Bødker S, Christiansen E (1997) Scenarios as springboards in design. In: Bowker G, Gasser L, Star SL, Turner W (eds) Social science research, technical systems and cooperative work. Erlbaum, Mahwah, pp 217–234
Brandt E (2006) Designing exploratory design games: a framework for participation in participatory design? In: Proceedings of the 9th participatory design conference
Brown T (2009) Change by design. How design thinking transforms organizations and inspires innovation. Harper Collins Publishers, New York
Brown T, Wyatt J (2010) Design thinking for social innovation. Stanford Social Innovation Review, pp 31–35
Buxton B (2007) Sketching user experiences, getting the design right and the right design. Morgan Kaufmann, Amsterdam
Calabria T (2004) An introduction to personas and how to create them. https://www.steptwo.com.au/papers/kmc_personas
Carroll JM (ed) (1995) Scenario-based design. Envisioning work and technology in system development. Wiley, New York
Cooper A, Reimann R, Cronin D (2007) About face 3: the essentials of interaction design. Wiley
Cross N et al (eds) (1992) Research in design thinking. Delft University Press, Delft
Eastman C et al (eds) (2001) Design knowing and learning: cognition in design education. Elsevier Science Ltd., Oxford
Emery FE, Trist EL (1960) Socio-technical systems. In: Churchman CW, Verhulst M (eds) Management science models and techniques 2. Pergamon, Oxford, pp 83–97
Fitton D, Cheverst K, Rouncefield M, Crabtree A (2004) Probing technology with technology probes. In: Equator workshop on record and replay technologies, London
Gaver W, Dunne T, Pacenti E (1999) Design: Cultural probes. In: ACM Interactions 6(1):21–29
Gould JD, Lewis C (1985) Designing for usability: key principles and what designers think. Commun ACM 28(3):300–311
Grudin J, Pruitt J (2002) Personas, participatory design and product development: an infrastructure for engagement. In: Proceedings of participation and design conference (PDC2002), Sweden, pp 144–161
Hutchison H, Mackay W, Westerlund B et al (2003) Technology probes: inspiring design for and with families. In: Proceedings of international conference on human interaction (CHI’03)
ISO (2010) 9241-210, http://www.procontext.com/aktuelles/2010/03/iso-9241210-prozess-zur-entwicklung-gebrauchstauglicher-interaktiver-systeme-veroeffentlicht.html
Kyng K (1995) Creating contexts for design. In: Carroll JM (ed) Scenario-based design. Envisioning work and technology in system development. Wiley, New York, pp 85–108
Martin R (2009) The design of business. Why design thinking is the next competitive advantage. Harvard Business Press, Boston
Moggridge B (2006) Designing interactions. MIT Press, Cambridge
Pedersen J, Buur J (2000) Games and movies: towards innovative co-design with users. In: Collaborative design. Springer, London, pp 93–100
Preece J, Rogers Y, Sharp H (2002) Interaction design: beyond human-computer interaction. John Wiley & Sons, Ltd. 1st edition, Newyork
Preece J, Sharp H, Rogers Y (2015) Interaction design: beyond human-computer interaction. John Wiley & Sons, Ltd. 3rd edition, Newyork
Ritter FE, Baxter GD, Churchill EF (2014) Foundations for designing user-centered systems. What system designers need to know about people. Springer, London
Saffer D (2010) Designing for interaction: Creating connovative application. New Riders, Berkeley
Sanders EBN, Stappers PJ (2012) Convivial toolbox: generative research for the front end of design. BIS Publishers B.V., Amsterdam
Stickdorn M, Schneider J (eds) (2010) This is service design thinking. Basic – Tools – Cases. BIS Publisher, Amsterdam
Tellioğlu H (2016) Models as bridges from design thinking to engineering. In: Proceedings of the 10th international conference on interfaces and human computer interaction (IHCI 2016), multi conference on computer science and information systems, Funchal, Madeira, 1–4 July, pp 21–28
Thoring K, Müller RM (2011) Understanding the creative mechanisms of design thinking: an evolutionary approach. In: Proceedings of the DESIRE’11 conference creativity and innovation in design. ACM, Eindhoven, pp 137–144
Tschimmel K (2012) Design thinking as an effective toolkit for innovation. In: Proceedings of the CCIII ISPIM conference: action for innovation: innovating from experience, Barcelona, pp 1–20
Vaajakallio K, Mattelmäki T (2014) Design games in codesign: as a tool, a mindset and a structure. CoDesign 10(1):63–77
Van Riel C, Balmer J (1997) Corporate identity: the concept, its measurement and management. Eur J Mark 31(5/6):340–355
Wallach D, Scholz SC (2012) User-centered design: why and how to put users first in software development. In: Software for people: fundamentals, trends and best practices. Springer, Berlin/Heidelberg
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2022 Springer Nature Switzerland AG
About this entry
Cite this entry
Tellioğlu, H. (2022). User-Centered Design. In: Xiang, Z., Fuchs, M., Gretzel, U., Höpken, W. (eds) Handbook of e-Tourism. Springer, Cham. https://doi.org/10.1007/978-3-030-48652-5_122
Download citation
DOI: https://doi.org/10.1007/978-3-030-48652-5_122
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-48651-8
Online ISBN: 978-3-030-48652-5
eBook Packages: Business and ManagementReference Module Humanities and Social SciencesReference Module Business, Economics and Social Sciences