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Logistics Service Quality of Dry Ports Within Land-Based Transport Corridors: A Case Study “Khorgos Gateways”

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Reliability and Statistics in Transportation and Communication (RelStat 2019)

Part of the book series: Lecture Notes in Networks and Systems ((LNNS,volume 117))

Abstract

This paper aims to develop the assessment tool of logistics service quality of dry ports. Based on this, evaluations was aimed to assess the “Khorogos Gate-ways” dry port. Dimensions of assessment tool includes the availability of physical infrastructure; the reliability, safety and security, timeliness of operations and processes; the responsiveness of management and staff; the appropriating price; the comprehensive use of ICT applications; the multimodality and availability of value-added services. Based on the expert panel assessment, weights of these sub-dimensions were determined. Further, the semi-structured interview was conducted with the port-users, the quality of the dry port logistics services was assessed. According to the results of this study, practical recommendations for further research and development of the dry port of “Khorgos Gateways” were proposed.

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Notes

  1. 1.

    Ethical approval of The Ethical Committee of al-Farabi Kazakh National University (IRB00010790 al-Farabi Kazakh National University IRB # 1).

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Author information

Authors and Affiliations

  1. Al Farabi Kazakh National University, Al Farabi 71, 050040, Almaty, Kazakhstan

    Aisulu Moldabekova & Orazaly Sabden

  2. Institute of Economics, Kurmangazy 29, 050010, Almaty, Kazakhstan

    Aisulu Moldabekova & Orazaly Sabden

  3. Hochschule Wismar, University of Applied Sciences: Technology, Business and Design, Philipp-Müller-Str. 14, 23966, Wismar, Germany

    Anatoli Beifert

Authors
  1. Aisulu Moldabekova
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  2. Anatoli Beifert
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  3. Orazaly Sabden
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Corresponding author

Correspondence to Aisulu Moldabekova .

Editor information

Editors and Affiliations

  1. Telematics and Logistics, Transport and Telecommunication Institute, Riga, Latvia

    Igor Kabashkin

  2. Transport and Telecommunication Institute, Riga, Latvia

    Irina Yatskiv

  3. Vilnius Gediminas Technical University, Vilnius, Lithuania

    Olegas Prentkovskis

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Moldabekova, A., Beifert, A., Sabden, O. (2020). Logistics Service Quality of Dry Ports Within Land-Based Transport Corridors: A Case Study “Khorgos Gateways”. In: Kabashkin, I., Yatskiv, I., Prentkovskis, O. (eds) Reliability and Statistics in Transportation and Communication. RelStat 2019. Lecture Notes in Networks and Systems, vol 117. Springer, Cham. https://doi.org/10.1007/978-3-030-44610-9_21

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