Abstract
Artificial Intelligence application are becoming increasingly complex and sophisticated in order to shorten the gap between the users and digital systems. Nowadays, researchers and companies are making a big effort to develop new forms of interactions with a growing number and kinds of electronic devices, with a particular attention on the conversational interface, spoken or written. A chatbot is software that simulates and processes human conversations, allowing users to interact with digital devices as if they were communicating with a real person. In this paper we introduce a Chatbot for the cultural heritage domain [1], able to respond to a simple single-line query or to suggest users, as a digital assistants, by providing increasing levels of customisation through the collection and the processing of users’ conversations.
Access this chapter
Tax calculation will be finalised at checkout
Purchases are for personal use only
Similar content being viewed by others
References
Vitale, P., Mancuso, A., Falco, M.: Museums’ tales: visualizing instagram users’ experience. In: International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, pp. 234–245. Springer (2019)
Zarouali, B., Van den Broeck, E., Walrave, M., Poels, K.: Predicting consumer responses to a chatbot on Facebook. Cyberpsychol. Behav. Soc. Netw. 21, 07 (2018)
Gartner says 25 percent of customer service operations will use virtual customer assistants by 2020. https://www.gartner.com/newsroom/id/3858564
Kunze, L.: On chatbots. https://techcrunch.com/2016/02/16/on-chatbots/
Letheren, K., Glavas, C.: Embracing the bots: how direct to consumer advertising is about to change forever. http://theconversation.com/embracing-the-bots-how-direct-to-consumer-advertising-is-about-to-change-forever-70592
The 5 most inspiring chatbots on Facebook messenger. https://adespresso.com/blog/5-inspiring-chatbots-facebook-messenger/
Zumstein, D., Hundertmark, S.: Chatbots: an interactive technology for personalized communication and transaction (2018)
Martinelli, F., Mercaldo, F., Orlando, A., Nardone, V., Santone, A., Sangaiah, A.K.: Human behavior characterization for driving style recognition in vehicle system. Comput. Electr. Eng. (2018)
Canfora, G., Mercaldo, F., Visaggio, C.A., D’Angelo, M., Furno, A., Manganelli, C.: A case study of automating user experience-oriented performance testing on smartphones, pp. 66–69 (2013)
Balzano, W., Del Sorbo, M.R., Murano, A., Stranieri, S.: A logic-based clustering approach for cooperative traffic control systems. In: International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, pp, 737–746. Springer, Cham (2016)
Balzano, W., Formisano, M., Gaudino, L.: WiFiNS: a smart method to improve positioning systems combining WiFi and INS techniques. In: International Conference on Intelligent Interactive Multimedia Systems and Services, pp. 220–231. Springer, Cham (2018)
Dale, R.: The return of the chatbots. Nat. Lang. Eng. 22(5), 811–817 (2016)
Martinelli, F., Mercaldo, F., Santone, A.: Social network polluting contents detection through deep learning techniques. vol. 2019-July. Institute of Electrical and Electronics Engineers Inc. (2019)
Sangaiah, A.K., Pham, H., Chen, M.-Y., Lu, H., Mercaldo, F.: Cognitive data science methods and models for engineering applications. Soft Comput. 23(19), 9045–9048 (2019)
Lebeuf, C.R.: A taxonomy of software bots: towards a deeper understanding of software bot characteristics. Ph.D. thesis (2018)
Amato, F., Moscato, V., Picariello, A., Piccialli, F.: SOS: a multimedia recommender system for online social networks. Future Gener. Comput. Syst. 93, 914–923 (2019). Cited By 21
Iannotta, I.S., Vitale, P.: Research topics: a multidisciplinary analysis of online communities to detect policy-making indicators. In: International Conference on P2P, Parallel, Grid, Cloud and Internet Computing, pp. 246–257. Springer (2019)
Conte, F., Vitale, P., Vollero, A., Siano, A.: Designing a data visualization dashboard for managing the sustainability communication of healthcare organizations on Facebook. Sustainability 10(12), 4447 (2018)
Balzano, W., Stranieri, S.: Cooperative localization logic schema in vehicular ad hoc networks. In: International Conference on Network-Based Information Systems, pp. 960–969. Springer, Cham (2018)
Amato, F., Moscato, V., Picariello, A., Sperli, G.: Diffusion algorithms in multimedia social networks: a preliminary model, pp. 844–851. Association for Computing Machinery, Inc. (2017)
Amato, F., Moscato, V., Picariello, A., Sperli, G.: Multimedia social network modeling: a proposal, pp. 448–453. Institute of Electrical and Electronics Engineers Inc. (2016)
Acknowledgments
This paper has been produced with the financial support of the Project financed by Campania Region of Italy ‘REMIAM - Rete Musei intelligenti ad avanzata Multimedialitá’. CUP B63D18000360007.
Author information
Authors and Affiliations
Corresponding author
Editor information
Editors and Affiliations
Rights and permissions
Copyright information
© 2020 Springer Nature Switzerland AG
About this paper
Cite this paper
Canonico, R. et al. (2020). A Smart ChatBot for Specialist Domains. In: Barolli, L., Amato, F., Moscato, F., Enokido, T., Takizawa, M. (eds) Web, Artificial Intelligence and Network Applications. WAINA 2020. Advances in Intelligent Systems and Computing, vol 1150. Springer, Cham. https://doi.org/10.1007/978-3-030-44038-1_92
Download citation
DOI: https://doi.org/10.1007/978-3-030-44038-1_92
Published:
Publisher Name: Springer, Cham
Print ISBN: 978-3-030-44037-4
Online ISBN: 978-3-030-44038-1
eBook Packages: Intelligent Technologies and RoboticsIntelligent Technologies and Robotics (R0)