Skip to main content

State and Trends of Machine Learning Approaches in Business: An Empirical Review

  • Conference paper
  • First Online:
Artificial Intelligence and Applied Mathematics in Engineering Problems (ICAIAME 2019)

Abstract

Strong competition is imposing to enterprises an incessant need for extracting more business values from collected data. The business value of contemporary volatile data derives from the meanings mainly for market tendencies, and overall customer behaviors. With such continuous urge to mine valuable patterns from data, analytics have skipped to the top of research topics. One main solution for the analysis in such context is ‘Machine Learning’ (ML). However, Machine Learning approaches and heuristics are plenty, and most of them require outward knowledge and deep thoughtful of the context to learn the tools fittingly. Furthermore, application of prediction in business has certain considerations that strongly affects the effectiveness of ML techniques such as noisy, criticality, and inaccuracy of business data due to human involvement in an extensive number of business tasks. The objective of this paper is to inform about the trends and research trajectory of Machine Learning approaches in business field. Understanding the vantages and advantages of these methods can aid in selecting the suitable technique for a specific application in advance. The paper presents a comprehensively review of the most relevant academic publications in the topic carrying out a review methodology based on imbricated nomenclatures. The findings can orient and guide academics and industrials in their applications within business applications.

This is a preview of subscription content, log in via an institution to check access.

Access this chapter

Subscribe and save

Springer+ Basic
$34.99 /Month
  • Get 10 units per month
  • Download Article/Chapter or eBook
  • 1 Unit = 1 Article or 1 Chapter
  • Cancel anytime
Subscribe now

Buy Now

Chapter
USD 29.95
Price excludes VAT (USA)
  • Available as PDF
  • Read on any device
  • Instant download
  • Own it forever
eBook
USD 129.00
Price excludes VAT (USA)
  • Available as EPUB and PDF
  • Read on any device
  • Instant download
  • Own it forever
Softcover Book
USD 169.99
Price excludes VAT (USA)
  • Compact, lightweight edition
  • Dispatched in 3 to 5 business days
  • Free shipping worldwide - see info

Tax calculation will be finalised at checkout

Purchases are for personal use only

Institutional subscriptions

Similar content being viewed by others

References

  1. Aluri, A., Price, B.S., McIntyre, N.H.: Using machine learning to cocreate value through dynamic customer engagement in a brand loyalty program. J. Hospitality Tourism Res. 43(1), 78–100 (2019)

    Article  Google Scholar 

  2. Magomedov, S., Pavelyev, S., Ivanova, I., Dobrotvorsky, A., Khrestina, M., Yusubaliev, T.: Anomaly detection with machine learning and graph databases in fraud management. Int. J. Adv. Comput. Sci. Appl. 9(11), 33 (2018)

    Google Scholar 

  3. Walsh, T.: How machine learning can help solve the big data problem of video asset management. J. Digital Media Manag. 6(4), 370–379 (2018)

    Google Scholar 

  4. Akhtar, P., Frynas, J.G., Mellahi, K., Ullah, S.: Big data-savvy teams’ skills, big data-driven actions and business performance. Br. J. Manag. 30(2), 252–271 (2019)

    Article  Google Scholar 

  5. Raguseo, E.: Big data technologies: an empirical investigation on their adoption, benefits and risks for companies. Int. J. Inf. Manag. 38(1), 187–195 (2018)

    Article  Google Scholar 

  6. Yogeshwar, J., Quartararo, R.: How content intelligence and machine learning are transforming media workflows. J. Digital Media Manag. 7(1), 24–32 (2018)

    Google Scholar 

  7. Li, Z., Tian, Z.G., Wang, J.W., Wang, W.M.: Extraction of affective responses from customer reviews: an opinion mining and machine learning approach. Int. J. Comput. Integr. Manuf. 16, 1–13 (2019)

    Google Scholar 

  8. De Paula, D.A., Artes, R., Ayres, F., Minardi, A.M.A.F.: Estimating credit and profit scoring of a Brazilian credit union with logistic regression and machine-learning techniques. RAUSP Manag. J. (2019)

    Google Scholar 

  9. Nilashi, M., Ibrahim, O., Ahmadi, H., Shahmoradi, L., Samad, S., Bagherifard, K.: A recommendation agent for health products recommendation using dimensionality reduction and prediction machine learning techniques. J. Soft Comput. Decis. Support Syst. 5(3), 7–15 (2018)

    Google Scholar 

  10. Mendling, J., Decker, G., Richard, H., Hajo, A., Ingo, W.: How do machine learning, robotic process automation, and blockchains affect the human factor in business process management? Commun. Assoc. Inf. Syst. 43, 297–320 (2018)

    Google Scholar 

  11. Appelbaum, D., Kogan, A., Vasarhelyi, M., Yan, Z.: Impact of business analytics and enterprise systems on managerial accounting. Int. J. Account. Inf. Syst. 25, 29–44 (2017)

    Article  Google Scholar 

  12. Deanne, L., Chang, V.: A review and future direction of agile, business intelligence, analytics and data science. Int. J. Inf. Manag. 36(5), 700–710 (2016)

    Article  Google Scholar 

  13. Eitle, V., Buxmann, P.: Business analytics for sales pipeline management in the software industry: a machine learning perspective. In: Proceedings of the 52nd Hawaii International Conference on System Sciences (2019)

    Google Scholar 

  14. Li, Y., Jiang, W., Yang, L., Wu, T.: On neural networks and learning systems for business computing. Neurocomputing 275, 1150–1159 (2018)

    Article  Google Scholar 

  15. Sumbal, M.S., Tsui, E., See-to, E.W.: Interrelationship between big data and knowledge management: an exploratory study in the oil and gas sector. J. Knowl. Manag. 21(1), 180–196 (2017)

    Article  Google Scholar 

  16. Ireland, R., Liu, A.: Application of data analytics for product design: sentiment analysis of online product reviews. CIRP J. Manufact. Sci. Technol. 23, 128–144 (2018)

    Article  Google Scholar 

  17. Ehret, M., Wirtz, J.: Unlocking value from machines: business models and the industrial internet of things. J. Mark. Manag. 33(1–2), 111–130 (2017)

    Article  Google Scholar 

  18. Pahwa, N., Khalfay, N., Soni, V., Vora, D.: Stock prediction using machine learning a review paper. Int. J. Comput. Appl. 5, 163 (2017)

    Google Scholar 

  19. Hong, J.S., Yeo, H., Cho, N.W., Ahn, T.: Identification of core suppliers based on e-invoice data using supervised machine learning. J. Risk Financ. Manag. 11(4), 70 (2018)

    Article  Google Scholar 

  20. Mai, F., Tian, S., Lee, C., Ma, L.: Deep learning models for bankruptcy prediction using textual disclosures. Eur. J. Oper. Res. 274(2), 743–758 (2019)

    Article  Google Scholar 

  21. Mihalis, G., et al.: A multi-agent based system with big data processing for enhanced supply chain agility. J. Enterprise Inf. Manag. 29(5), 706–727 (2016)

    Article  Google Scholar 

  22. Jennifer, L., et al.: Expediting expertise: supporting informal social learning in the enterprise. In: Proceedings of the 19th International Conference on Intelligent User Interfaces. ACM (2014)

    Google Scholar 

  23. Sun, Z., Sun, L., Strang, K.: Big data analytics services for enhancing business intelligence. J. Comput. Inf. Syst. 58(2), 162–169 (2018)

    Google Scholar 

  24. Fosso Wamba, P.S.: Big data analytics and business process innovation. Bus. Process Manag. J. 23(3), 470–476 (2017)

    Article  Google Scholar 

  25. Nagorny, K., Lima-Monteiro, P., Barata, J., Colombo, A.W.: Big data analysis in smart manufacturing: a review. Int. J. Commun. Netw. Syst. Sci. 10(3), 31 (2017)

    Google Scholar 

  26. Ahmad, A.K., Jafar, A., Aljoumaa, K.: Customer churn prediction in telecom using machine learning in big data platform. J. Big Data 6(1), 28 (2019)

    Article  Google Scholar 

  27. Cavalcante, I.M., Frazzon, E.M., Forcellini, F.A., Ivanov, D.: A supervised machine learning approach to data-driven simulation of resilient supplier selection in digital manufacturing. Int. J. Inf. Manag. 49, 86–97 (2019)

    Article  Google Scholar 

  28. Yamato, Y., Fukumoto, Y., Kumazaki, H.: Predictive maintenance platform with sound stream analysis in edges. J. Inf. Process. 25, 317–320 (2017)

    Google Scholar 

  29. Cardin, O., Trentesaux, D., Thomas, A., Castagna, P., Berger, T., El-Haouzi, H.B.: Coupling predictive scheduling and reactive control in manufacturing hybrid control architectures: state of the art and future challenges. J. Intell. Manuf. 28(7), 1503–1517 (2017)

    Article  Google Scholar 

  30. Pauwels, K., Joshi, A.: Selecting predictive metrics for marketing dashboards-an analytical approach. J. Mark. Behav. 2(2–3), 195–224 (2016)

    Article  Google Scholar 

  31. Obermeyer, Z., Emanuel, E.J.: Predicting the future—big data, machine learning, and clinical medicine. N. Engl. J. Med. 375(13), 1216 (2016)

    Article  Google Scholar 

  32. Behler, J.: Perspective: Machine learning potentials for atomistic simulations. J. Chem. Phys. 145(17), 170901 (2016)

    Article  Google Scholar 

  33. Segler, M.H., Waller, M.P.: Neural-symbolic machine learning for retrosynthesis and reaction prediction. Chem. Eur. J. 23(25), 5966–5971 (2017)

    Article  Google Scholar 

  34. Zibar, D., Piels, M., Jones, R., Schäeffer, C.G.: Machine learning techniques in optical communication. J. Lightwave Technol. 34(6), 1442–1452 (2016)

    Article  Google Scholar 

  35. Alexander, D.K., Liebrock, L.M., Neil, J.C.: Authentication graphs: analyzing user behavior within an enterprise network. Comput. Secur. 48, 150–166 (2015)

    Article  Google Scholar 

  36. Malik, G., Rathore, A., Vij, S., Malik, G., Rathore, A., Vij, S.: Utilizing various machine learning techniques to classify data in the business domain. Int. J. 4, 118–122 (2017)

    Google Scholar 

  37. Sabharwal, S., Nagpal, S., Aggarwal, G.: Empirical analysis of metrics for object oriented multidimensional model of data warehouse using unsupervised machine learning techniques. Int. J. Syst. Assur. Eng. Manag. 8(2), 703–715 (2017)

    Article  Google Scholar 

  38. Täuscher, K., Laudien, S.M.: Understanding platform business models: a mixed methods study of marketplaces. Eur. Manag. J. 36(3), 319–329 (2018)

    Article  Google Scholar 

  39. Kim, M.S., Choi, E.S., Lee, J.Y., Kang, M.S.: A study on the analysis of stability indicators in financial statements using fuzzy c-means clustering. Int. J. Appl. Eng. Res. 12(20), 9863–9865 (2017)

    Google Scholar 

  40. Hong, Y., Lee, J.C., Ding, G.: Volatility clustering, new heavy-tailed distribution and the stock market returns in South Korea. Int. J. Inf. Bus. Manag. 11(2), 317–325 (2019)

    Google Scholar 

  41. Tan, K.H., et al.: Harvesting big data to enhance supply chain innovation capabilities: an analytic infrastructure based on deduction graph. Int. J. Prod. Econ. 165, 223–233 (2015)

    Article  Google Scholar 

  42. Sinaga, F., Sarno, R.: Business process anomali detection using multi-level class association rule learning. IPTEK J. Proc. Ser. 2(1) (2016)

    Google Scholar 

  43. Frédéric, S., St-Pierre, J., Biskri, I.: Mining and visualizing robust maximal association rules on highly variable textual data in entrepreneurship. In: Proceedings of the 8th International Conference on Management of Digital EcoSystems. ACM (2016)

    Google Scholar 

  44. Amatriain, X., Pujol, J.M.: Data mining methods for recommender systems. In: Ricci, F., Rokach, L., Shapira, B. (eds.) Recommender Systems Handbook, pp. 227–262. Springer, Boston, MA (2015). https://doi.org/10.1007/978-1-4899-7637-6_7

    Chapter  Google Scholar 

  45. Kamsu-Foguem, B., Rigal, R., Mauget, F.: Mining association rules for the quality improvement of the production process. Expert Syst. Appl. 40(4), 1034–1045 (2013)

    Article  Google Scholar 

  46. Okdinawati, L., Simatupang, T.M., Sunitiyoso, Y.: Multi-agent reinforcement learning for value co-creation of collaborative transportation management (CTM). Int. J. Inf. Syst. Supply Chain Manag. 10(3), 84–95 (2017)

    Article  Google Scholar 

  47. Li, X., Zhang, J., Bian, J., Tong, Y., Liu, T.Y.: A Cooperative Multi-Agent Reinforcement Learning Framework for Resource Balancing in Complex Logistics Network, arXiv:1903.00714 (2019)

  48. Wang, J., Ma, Y., Zhang, L., Gao, R.X., Wu, D.: Deep learning for smart manufacturing: Methods and applications. J. Manuf. Syst. 48, 144–156 (2018)

    Article  Google Scholar 

  49. Harzing.com. Harzing’s Publish or Purish. Harzing.com, 01 January 2019. https://harzing.com/resources/publish-or-perish. Accessed 22 Jan 2019

  50. Yuan, R., Li, Z., Guan, X., Xu, L.: An SVM-based machine learning method for accurate internet traffic classification. Inf. Syst. Front. 12(2), 149–156 (2010)

    Article  Google Scholar 

Download references

Author information

Authors and Affiliations

Authors

Corresponding author

Correspondence to Samia Chehbi-Gamoura .

Editor information

Editors and Affiliations

Appendix

Appendix

Table 9. Abbreviations table of journals (with editors) included in the literature review.

Rights and permissions

Reprints and permissions

Copyright information

© 2020 Springer Nature Switzerland AG

About this paper

Check for updates. Verify currency and authenticity via CrossMark

Cite this paper

Chehbi-Gamoura, S., Derrouiche, R., Koruca, HI., Kaya, U. (2020). State and Trends of Machine Learning Approaches in Business: An Empirical Review. In: Hemanth, D., Kose, U. (eds) Artificial Intelligence and Applied Mathematics in Engineering Problems. ICAIAME 2019. Lecture Notes on Data Engineering and Communications Technologies, vol 43. Springer, Cham. https://doi.org/10.1007/978-3-030-36178-5_1

Download citation

Publish with us

Policies and ethics